Analyst/Senior Analyst, Customer Marketing (Bangkok Based, Relocation provided)

About the role

This position is within the Customer Experience team at Agoda. The successful candidate will play a key role in enhancing the user experience for our customers.

Responsibilities

• Collaborate with cross-functional teams to design and implement new features.
• Conduct user research to understand customer needs and preferences.
• Develop and maintain user-friendly interfaces that meet business objectives.
• Work closely with developers to ensure seamless integration of new features.
• Monitor user feedback and analytics to inform product improvements.

Requirements

• Bachelor's degree in Computer Science, Human-Computer Interaction, or related field.
• Minimum 2 years of experience in UX/UI design or similar role.
• Strong understanding of user-centered design principles and methodologies.
• Experience with user research methods such as surveys, interviews, and usability testing.
• Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar.
• Excellent communication skills to collaborate effectively with cross-functional teams.

Qualifications

• Passion for creating intuitive and engaging digital experiences.
• Ability to work independently and manage multiple projects simultaneously.
• Strong problem-solving skills and attention to detail.
• Experience with agile development methodologies.

Skills

• UX/UI Design
• User Research
• Design Tools (Sketch, Figma, Adobe XD)
• Audience Analysis
• Collaboration

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule.
• Comprehensive health insurance.
• Professional development opportunities.
• Employee discounts on Agoda services.

Pay

The salary range for this role is $60,000 - $80,000 annually, depending on experience.

Schedule

Full-time position, Monday through Friday, 9 AM to 5 PM.