Analyst, Revenue Technologies (Onsite)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

About the Role

Responsible for formulating and defining systems and objectives through research and an understanding of applicable business systems. Assures the effectiveness, accuracy, and deployment of those systems. In addition, supports analysis and oversight of sales technology applications, including usage analytics, vendor management, and contract/invoice processing. Works with moderate guidance in own area of knowledge.

Location: Philadelphia, PA (1701 JFK Boulevard). Onsite requirement: 4 days per week. Must live within 50 miles of the office or self-relocate. No relocation assistance available. Candidates must be authorized to work in the U.S. without current or future employer sponsorship. Comcast will not provide employment visa sponsorship or immigration-related support for this position.

Responsibilities

• Analyzes business and user needs, documenting requirements and revising existing system logic as necessary across CRM platforms such as Salesforce, Microsoft Dynamics, Orion, LinkedIn Navigator, and other sales applications.
• Prepares detailed functional and technical specifications from which programs will be written, including documentation to support sales process improvements and system enhancements.
• Conducts studies pertaining to the development and performance of new and existing information systems to meet current and projected business needs, including evaluating software adoption, usage trends, and revenue impact.
• Supports in the preparation of project-phase plans, implementation schedules, and cost-benefit estimates for sales technology and vendor-supported tools.
• Supports in the monitoring of implementation progress for compliance with budget, time constraints, and vendor contract terms.
• Ensures data quality and integrity across data-specific application implementations and reporting outputs, including dashboards and visuals built in Excel, PowerPoint, pivot tables, Power BI, and other analytics tools.
• Functions as a liaison between the client, community, internal IT, IT Security, and external software vendors to develop system solutions to processing or business problems.
• Coordinates procedural security reviews for new and existing applications, ensuring each tool meets required checks and balances before deployment and renewal.
• Supports vendor management processes, including tracking software applications used by sales teams, managing license counts, and reviewing usage for ROI and renewal recommendations.
• Manages invoice workflows for software applications in platforms such as Fusion, partnering with Procurement and Accounting to ensure accurate review and payment.
• Gathers business requirements from sales teams and translates them into clearly documented technical requirements and process documentation for internal partners.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to understand Comcast’s Operating Principles and make them the guidelines for how they do their job, including:

• Own the customer experience: think and act in ways that put customers first, give them seamless digital options at every touchpoint, and make them promoters of products and services.
• Know your stuff: be enthusiastic learners, users, and advocates of game-changing technology, products, and services, especially digital tools and experiences.
• Win as a team: make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System: bring more employee and customer feedback into the company by joining huddles, making callbacks, and helping elevate opportunities to do better for customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, customers, investors, and communities.

Requirements

• Bachelor's Degree (preferred, but Comcast may consider applicants with a combination of coursework and experience, or extensive related professional experience).
• 2-5 years of relevant work experience.

Skills

• Strategic Objectives
• Business Processes
• Ideation
• Business Systems

Benefits

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. Benefits are designed to connect you to the support you need when it matters most, helping you care for those who matter most. Benefits include an array of options, expert guidance, and tools personalized to meet individual needs—supporting physical, financial, and emotional well-being through life’s milestones and everyday situations.