Analyst - Retail Transformation

About the Role

Reporting to the SmartPath/Monogram Digital Retail Manager - Sales, the SmartPath/Monogram Digital Retail Consultant will coordinate, manage, and lead new dealer launches for SmartPath/Monogram while improving platform utilization in existing dealerships through relaunch efforts and training. These activities involve working directly with Toyota/Lexus regional staff and business partners. Additional responsibilities include supporting program enhancement launches (e.g., Rental, F&I, and Signal).

Responsibilities

• Support Toyota and Lexus field teams and dealers in delivering a quality customer experience through the SmartPath/Monogram (SP/M) suite of products and the Toyota Dealer Digital Solutions (TDDS) program.
• Collaborate with internal Toyota business partners and external agencies to strategize and develop communications content, templates, monthly releases, quarterly newsletters, ad-hoc communications, and metrics tracking for SP/M Sales & Service.
• Act as a consultative resource for communications content and templates for additional SP/M products (e.g., F&I and Rental) and partner support teams such as Signal, Business Analytics, and Integrations.
• Facilitate coordination and execution of the annual SP/M Summit and monthly virtual SP/M field meetings.
• Assist with coordination and execution of SP/M physical display activations (e.g., National Dealer Meeting, National Automotive Dealer Association convention).
• Support coordination and execution of Digital Advisory Board virtual and in-person meetings (3 per year).
• Plan and execute SP/M marketing and promotional activities, including development of in-store POS kits, digital and social assets for SP/M Sales and Service at Tier 2 and Tier 3 levels.
• Assist with combining and managing a single Mystery Shop program to support dealers in real-time evaluation of their lead handling processes.

Requirements

• Bachelor’s degree (or higher).
• Experience with Microsoft Suite (Word, Excel, PowerPoint) and ability to use data for storytelling and decision-making.
• Strong creative and analytical skills.
• Experience with communications in a B2B environment.
• Proven ability to use insights to make recommendations and influence the organization.
• Ability to travel up to 10% of the time.

Preferred Qualifications

• MBA or advanced business degree.
• Experience interfacing with high levels of management, advertising agencies, and consultants.
• Experience with Toyota Regions/PDs and Dealer retail environment, Lexus area.
• Experience in content creation and newsletter design.

Benefits

• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs, including tuition reimbursement.
• Team Member Vehicle Purchase Discount and Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan with company match and annual retirement contribution.
• Paid holidays and paid time off.
• Referral services for prenatal services, adoption, childcare, schools, and more.
• Tax-advantaged accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).

Applicants must have the right to work in the United States without requiring Toyota support or sponsorship for immigration-related employment now or in the future.