ANALYST, PROJECT (REMOTE - CHARLOTTE, NC)

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service, and our great results. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation.

About the role

This individual will provide world-class customer service and management to our vendor partners, clients, and team. They will be responsible for project creation, account configuration changes, technical support, and the training of users.

Responsibilities

• Assist project teams by supporting day-to-day project activities and helping maintain strong team engagement.
• Communicate with stakeholders to gather necessary payroll information.
• Provide support to senior analysts and managers in troubleshooting payroll issues or answering inquiries.
• Serve as a functional expert on all payroll applications, providing comprehensive support to new managers by offering expert guidance and exceptional customer service.
• Interpret and document new business requirements and complete configuration within applicable payroll, timekeeping, and workforce management systems.
• Partner with HR business partners, field managers, and technology teams to support implementation readiness and successful go-lives.
• Execute required weekly processes accurately and within established deadlines.
• Investigate payroll and system issues, perform root-cause analysis, and recommend appropriate corrective actions.
• Evaluate workflows and support data to identify inefficiencies, recurring issues, and opportunities for process simplification.
• Maintain project plans, process documentation, presentations, and training materials.
• Maintain confidentiality and follow established payroll policies, procedures, controls, and data-security requirements.

Qualifications

• Bachelor’s degree in business, analytics, human resources, payroll, information systems, or a related field.
• Strong analytical, problem-solving, organizational, and root-cause analysis skills.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Demonstrated ability to manage multiple assignments, priorities, and deadlines with limited supervision.
• Customer-service focus and ability to work effectively with technical and nontechnical stakeholders.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Word, Outlook, and Access.
• Ability to work with sensitive and confidential payroll and employee information.

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.