Analyst, Programmer III

Provides level 3 support services, business systems design, analysis, and programming to modify existing programs and develop new ones. Assists in maintaining daily production schedules, user support, training, and technical/operational/production support. Serves as a subject matter expert in programming languages and utilities with an advanced understanding of the organization’s products and services.

Responsibilities

• Encode, test, debug, and document complex software/programs.
• Review, analyze, troubleshoot, and modify complex core and customized software.
• Respond to complex, escalated customer inquiries/requests for technical/operational support.
• Resolve complex technical matters to meet customer service level agreements.
• Analyze and/or implement corrective action for root cause analysis/fixes or corrective action of defects.
• Follow documented Software Development Life-Cycle standards.
• Provide consultation on complex projects as a top-level contributor or specialist.
• Serve as the point of contact for higher-level or complex issues and collaborate with senior levels for resolution.
• Provide after-hours or on-call support, including weekends and evenings as needed.

Requirements

• Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field.
• 6-8 years of relevant experience.
• Expertise in full-stack development, including microservices, Angular, Kotlin, and UI technologies.
• Strong understanding of Java technologies (Java 1.4 and greater), JSP, XML, HTML, and JavaScript.
• Experience with Oracle Database 9 and above, including SQL and PL/SQL development.
• Ability to read, analyze, and interpret business documents, technical procedures, and regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Excellent verbal and written communication skills.
• Ability to present information and respond to questions from internal and external customers.
• Problem-solving skills for situations with limited standardization.
• Customer service-driven and strong team player.
• Willingness to learn and adopt professional and industry standards.

Physical & Cognitive Requirements

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Basic arithmetic skills (addition, subtraction, multiplication, division).
• Ability to use hands for typing, handling, or feeling.
• Ability to sit, walk, or stand for the duration of the shift.
• Visual acuity to perform essential job functions.
• Full range of motion for physical tasks in a warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Benefits

• Competitive pay based on location and experience, paid bi-weekly.
• 401(k) plan with company match after 1 year.
• Tuition reimbursement program.
• Holiday pay and accrued paid time off (Vacation and PTO).
• Medical, dental, and vision benefits available on day one.
• Basic life insurance and AD&D coverage.
• Supplemental life and AD&D insurance options.
• Short-term and long-term disability coverage for full-time employees after 180 days.
• Paid parental leave for both parents.
• Paid bereavement and jury duty leave.