Analyst, Performance Improvement
About the role
Harborview Medical Center’s Patient Care Services has an outstanding opportunity for an Analyst, Performance Improvement.
Primary Job Responsibilities
Partner with Patient Care Services leaders to develop and implement strategic improvement plans aligned with organizational priorities.
Collaborate with clinical and interdisciplinary teams to advance organizational priorities related to patient safety, quality, patient experience, workforce engagement, care delivery, and operational performance.
Lead multidisciplinary initiatives focused on patient safety, quality outcomes, care delivery, workforce engagement, patient experience, and operational efficiency.
Facilitate improvement workshops and workgroups using Lean methodologies, including A3 problem-solving, value stream mapping, gap analysis, standard work development, leadership standard work, and sustainment planning.
Coach leaders and frontline teams on Lean principles, change management, continuous improvement, and performance management practices.
Conduct Gemba observations and frontline engagement activities to identify opportunities for clinical and operational improvement.
Conduct workflow assessments, observations, interviews, and shadowing activities to identify barriers, inefficiencies, and opportunities to improve patient care delivery.
Analyze and synthesize clinical, operational, quality, patient safety, workforce, financial, and patient experience data from multiple systems.
Develop dashboards, reports, presentations, executive summaries, and visualizations to support leadership decision-making.
Collaborate with nursing leadership, Quality Improvement, Informatics, Finance, Epic IT, and departmental analysts to ensure data accuracy and alignment.
Coordinate project plans, timelines, meetings, deliverables, documentation, communication activities, and follow-up actions for Patient Care Services initiatives.
Monitor initiative progress, track performance metrics, and support sustainment planning.
Facilitate cross-functional collaboration and maintain stakeholder accountability.
Participate in committees, workgroups, and special projects aligned with Patient Care Services priorities.
Requirements
Bachelor’s Degree in healthcare administration, nursing, public health, business administration, industrial engineering, organizational leadership, or related field.
Minimum of four (4) years of experience leading or supporting complex performance improvement initiatives in a healthcare environment.
Demonstrated experience facilitating multidisciplinary teams and influencing leaders and staff through organizational change initiatives.
Advanced knowledge of Lean management systems, improvement science methodologies, and change management principles.
Strong skills in process mapping, workflow analysis, current-state assessment, and future-state design.
Ability to synthesize complex information into actionable recommendations and executive-level presentations.
Strong facilitation, relationship-building, and collaboration skills with the ability to engage diverse stakeholders.
Ability to manage competing priorities, navigate ambiguity, and adapt to changing organizational needs.
Strong skills in process mapping, workflow analysis, current-state assessment, and future-state design.
Ability to synthesize complex information into actionable recommendations and executive-level presentations.
About Harborview Medical Center
As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration. Compassion.
About UW Medicine – Where Your Impact Goes Further
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment.