Analyst, Market Operations

Evolent partners with health plans and providers to achieve better outcomes for people with the most complex and costly health conditions. Working across specialties and primary care, we connect the pieces of a fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and the autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives and feel welcome to bring their whole selves to work. Diversity and inclusion are core to our business.

About the role

The Market Operations Analyst serves as a critical liaison between operational leaders, business stakeholders, and delivery teams. This role is responsible for understanding business needs, translating operational challenges into documented, actionable requirements, and supporting the successful implementation of strategic initiatives. The analyst will drive requirements management, business process analysis, stakeholder engagement, and operational readiness activities to ensure solutions deliver measurable business value.

Who you’ll work with

The Market Operations Analyst partners closely with leaders and subject matter experts across operations, product, technology, analytics, implementation, and client-facing teams. This role works in a highly collaborative environment, serving as a trusted advisor and problem solver for internal stakeholders and external healthcare partners. You will work directly with Medicaid market leadership and operational teams to support strategic initiatives, business process improvements, regulatory implementations, and partner priorities.

Responsibilities

• Lead requirements management activities including business requirements, process flows, acceptance criteria, stakeholder reviews, approvals, and documentation standards.
• Maintain business, workflow, and operational documentation to support process changes, enhancements, and strategic initiatives.
• Facilitate discovery sessions, working groups, and stakeholder discussions to document current and future-state processes.
• Partner with internal and external stakeholders to define requirements, align priorities, and support delivery of strategic initiatives.
• Manage business requirement document (BRD) deadlines with necessary tools for completion tracking and clearly identifying open items that need inputs from stakeholders.
• Provide training to staff as needed and act as a mentor for new team members.
• Ensure compliance with applicable federal and state regulations, contractual requirements, and company policies.

Qualifications

• Bachelor’s degree OR equivalent work experience.
• Experience translating complex operational processes into business requirements and process documentation within a healthcare or Medicaid environment.
• Strong communication, facilitation, and stakeholder management skills, with the ability to engage technical and non-technical audiences.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and deliverables.
• Experience developing business requirements, process flows, and solution mockups.
• Able to work independently and within a collaborative team environment with little guidance/supervision.
• 2+ years of computer skills, especially: Word, Excel, Miro, PowerPoint, and SharePoint.

Technical Requirements

All employees must have high-speed internet over 10 Mbps at home. Call center employees must also be able to plug in directly to the home internet router.

Pay

The expected base salary/wage range for this position is $75,000–$80,000 per year. As part of our total compensation package, Evolent offers comprehensive benefits (including health insurance benefits) to qualifying employees.