Analyst, Maritime Compliance

Position Summary

This position provides administrative, analytical, and operational support to the Maritime Safety & Compliance department under the direct supervision of the Sr. Manager, SQM and Audit Program. The role administers and supports the organization’s Safety Management System, including the related support inbox and ticket process, and delivers training on Safety Management System tools to users across shipboard and shoreside operations.

Essential Duties and Responsibilities

• Process and maintain crew cabin requests for internal and external auditors.
• Analyze and upload external audit findings from recognized organizations into the Safety Management System, ensuring appropriate assignment, follow-up, implementation, and closure tracking.
• Monitor data quality and workflow effectiveness within the Safety Management System, identify improvement opportunities, and coordinate corrective actions with stakeholders.
• Fulfill legal and business requests for archived SQM records accurately and within required timeframes.
• Maintain Management Systems, Maritime Safety Homeport, and SharePoint sites in accordance with current requirements and approved content updates.
• Manage the Safety Management System support inbox and provide administrative support, including credential setup, access and permission administration, issue triage, and troubleshooting for shipboard and shoreside users.
• Monitor and trend Safety Management System incidents, faults, and support tickets; identify recurring issues, recommend solutions, and serve as a primary business point of contact for system enhancements.
• Cook up and lead user acceptance testing for Safety Management System enhancements and other maritime safety applications, including test planning, documentation of results, defect follow-up, and stakeholder sign-off support.
• Serve as a business subject matter expert in meetings with IT and vendors related to the maintenance and improvement of maritime safety systems; track issues and actions through resolution.
• Assess training needs, develop or maintain user guidance, and deliver ongoing Safety Management System training and support to shipboard and shoreside stakeholders.
• Generate operational statistics, dashboards, and reports to identify trends, measure engagement and service performance, and support data-driven departmental decisions.
• Source, validate, and document system data used in strategic dashboards and departmental initiatives, applying appropriate quality controls and consistent definitions.
• Prepare meeting minutes, decisions, and action logs for departmental and stakeholder meetings, and follow up on assigned actions.
• Coordinate small projects from initiation through completion, including scope, milestones, risks, dependencies, stakeholder communications, and status reporting, supporting delivery within approved timelines and budgets.
• Maintain system documentation, standard operating procedures, access records, and audit evidence to support governance, continuity, and inspection readiness.
• Handle sensitive safety, audit, and user information in accordance with applicable company requirements and role-based access controls.
• Perform other job-related duties as assigned by the supervisor or management.

Qualifications, Knowledge And Skills

• Bachelor’s degree in Business Administration, Management Information Systems, Management Science, Industrial Engineering, Maritime Studies, Data Analytics, or a related discipline; equivalent relevant experience may be considered in accordance with company practice.
• Experience supporting enterprise business systems, safety management systems, compliance platforms, or similar operational applications preferred.
• Experience with data analysis and visualization tools; working knowledge of Power BI, Tableau, or comparable business intelligence software preferred.
• Proficiency with Microsoft Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
• Ability to aggregate, validate, analyze, and clearly present information from multiple data sources using appropriate analytical methods.
• Understanding of user access administration, issue triage, UAT, business requirements, process documentation, and change management concepts preferred.
• Knowledge of maritime safety, audit, compliance, or shipboard and shoreside operations preferred.
• Strong analytical, problem-solving, organizational, attention-to-detail, and written and verbal communication skills.
• Ability to work independently with minimal supervision, manage multiple priorities, and collaborate effectively in a fast-paced, multicultural environment.
• Ability to communicate technical and process information clearly to users with varying levels of system knowledge.