Analyst I/II/III, Retail Ops

About Us

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind, and solar facilities, with the generating capacity to power the equivalent of 27 million homes. Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet.

Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide range of benefits that support both employees and their families, including:

• Highly competitive salaries
• Bonus program
• 401(k) with company match
• Employee stock purchase program
• Comprehensive medical, dental, and vision benefits, including robust wellbeing programs
• Disability and life insurance benefits
• Paid time off for vacation, holidays, and sick days

About the Role

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst. This role can be filled at Analyst I, Analyst II, or Analyst III level. The Analyst position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst will become a subject matter expert in the assigned business function areas and directly collaborate with team members, project groups, Information Technology, and cross-functional teams to support changing business needs.

Pay

• Analyst I: $55,800 - $62,000 per year
• Analyst II: $63,000 - $70,000 per year
• Analyst III: $77,400 - $86,000 per year

Ranges are based on experience, along with a comprehensive benefits package that includes bonus and 401K.

Responsibilities

• Ensure an efficient customer experience by performing high-volume order-to-cash activities, including:
  • Managing pricing and billing data to maintain accuracy and minimize risk
  • Enrolling customers with utilities for timely service activation
  • Processing contracts and confirmations to support SOX compliance
  • Managing customer payments for accurate cash posting and revenue recognition
  • Ensuring timely third-party payments
  • Responding to internal and external inquiries accurately and promptly
  • Providing vendor and system support
• Exercise appropriate judgment and analytical abilities to investigate discrepancies in work processes, leveraging subject matter experts when necessary
• Perform root cause analysis and take appropriate actions to resolve issues
• Review and communicate issues to team members, leads, management, and stakeholders with emphasis on customer information
• Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer
• Interface with internal and/or external customers in handling and resolving inquiries as needed
• Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups
• Adopt and support change management activities
• Challenge the status quo to automate and improve processes through innovation, focusing on creating sustainable solutions
• Leverage knowledge and experience in working with project groups, Information Technology, and cross-functional teams for key deliverables
• Identify and create business requirements based on changing business needs
• Participate in User Acceptance Testing (UAT) by executing test scripts to validate business processes, system enhancements, and defect fixes
• Maintain an understanding of business, contractual, regulatory, and market policies/tariffs and ensure assigned workflow processes are aligned
• Ensure that all Sarbanes-Oxley (SOX) Key Controls and other company policies are followed
• Travel as necessary to meet business needs
• In-person attendance for training, all-hands meetings, and other meaningful engagements

Requirements

Analyst I

• Bachelor’s degree in Business, or 2 years of equivalent experience in lieu of the degree
• Ability to solve problems using procedures and guidelines
• Proficient computer background/experience, including Microsoft Office Applications (Word, Excel, and PowerPoint)

Analyst II

• Bachelor's degree with 2+ years of work experience; or 5+ years combination of education and relevant work experience
• Strong computer background/experience, including Microsoft Office Applications (Word, Excel, and PowerPoint)
• Ability to communicate effectively and professionally, with internal and external parties as required

Analyst III

• Bachelor's degree with 3+ years of work experience; or 6+ years combination of education and relevant work experience
• Ability to operate independently with guidance from manager
• High-level understanding of the group's overall processes, with process improvement in mind (challenge the status quo)
• Strong knowledge of customer service procedures, principles, interpersonal skills, and strong communication

Preferred Qualifications

• Bachelor's degree in Business, or 2 years of equivalent experience in lieu of the degree
• Ability to prioritize work, manage time effectively, and manage workload efficiently
• Ability to work independently and collaboratively to support individual, shared, and organizational issues, goals, and targets
• Analytical skills, attention to detail, critical thinking, problem-solving, and independent decision-making
• Demonstrated ability to effectively adapt to changes in the work environment, manage competing demands, and navigate frequent change, delays, or unexpected events
• Experience in the retail energy industry and/or regulated/deregulated energy markets
• Experience using CRM and/or order-to-cash workflow systems
• Proficient PC and computer skills (Word, Excel, Access, Visio, PowerPoint, Passport, PeopleSoft Hyperion), work processing, spreadsheet applications, eSourcing tool, flow charting, and/or SQL database query development
• Elevated knowledge in Excel (creating and using pivot tables, macros, and VLOOKUPs) and MS Office Suite experience
• Working knowledge of UDC/ISO/LDC market EDI transactions
• Ability to clearly communicate both orally and in writing and work effectively across business units, functional groups, multiple levels of the Corporation, and external stakeholders
• Demonstrated ability to identify and implement process improvements and efficiencies, with expertise in process mapping