Analyst I/II/III, Retail Ops

About Constellation

Constellation is the largest private‑sector power producer in the world and the nation’s largest producer of clean and reliable energy. Integrated with Calpine, its portfolio includes 55 GW of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities—enough to power the equivalent of 27 million homes. The company emphasizes a culture of passion, purpose, and employee growth.

Total Rewards

Constellation offers a comprehensive benefits package that includes a competitive salary, bonus program, 401(k) with company match, employee stock purchase program, comprehensive medical, dental and vision coverage, robust wellbeing programs, disability and life insurance, and paid time off for vacation, holidays, and sick days.

Pay

• Analyst I: $26.83 – $29.81 k per year (based on experience)
• Analyst II: $30.29 – $33.65 k per year (based on experience)
• Analyst III: $37.21 – $41.35 k per year (based on experience)

Role Overview

The Analyst II in Retail Operations monitors and executes day‑to‑day workflow activities, manages medium to complex exception handling, and meets service‑level agreements with internal and external customers. The role becomes a subject‑matter expert in assigned business function areas and collaborates with team members, project groups, IT, and cross‑functional teams to support evolving business needs.

Primary Duties and Accountabilities

• Perform high‑volume order‑to‑cash activities, manage pricing and billing data, enroll customers with utilities for timely service activation, process contracts and confirmations to support SOX compliance, manage customer payments for accurate cash posting and revenue recognition, ensure timely third‑party payments, respond to internal and external inquiries, and provide vendor and system support.
• Exercise judgment and analytical abilities, leveraging subject‑matter experts as needed to investigate discrepancies, conduct root‑cause analysis, and resolve issues.
• Review and communicate issues to team members, leads, management, and stakeholders with emphasis on customer information.
• Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer.
• Interface with internal and/or external customers to handle and resolve inquiries.
• Proactively communicate workflow system or process concerns to avoid or remediate cross‑group issues.
• Adopt and support change‑management activities.
• Challenge the status quo to automate and improve processes through innovation, focusing on sustainable solutions.
• Leverage experience with project groups, IT, and cross‑functional teams for key deliverables.
• Identify and create business requirements based on changing business needs.
• Participate in User Acceptance Testing (UAT) by executing test scripts to validate business processes, system enhancements, and defect fixes.
• Maintain understanding of business, contractual, regulatory, and market policies/tariffs and ensure workflow alignment.
• Ensure compliance with Sarbanes‑Oxley (SOX) key controls and other company policies.
• Travel as necessary to meet business needs.
• Attend in‑person training, all‑hands meetings, and other meaningful engagements.

Minimum Qualifications

• Analyst I: Bachelor’s degree in Business or 2 years equivalent experience; ability to solve problems using procedures and guidelines; proficient with Microsoft Office (Word, Excel, PowerPoint).
• Analyst II: Bachelor’s degree with 2+ years work experience, or 5+ years combined education and relevant experience; strong computer background with Microsoft Office (Word, Excel, PowerPoint); ability to communicate effectively and professionally with internal and external parties.
• Analyst III: Bachelor’s degree with 3+ years work experience, or 6+ years combined education and relevant experience; ability to operate independently with manager guidance; high‑level understanding of group processes with a focus on process improvement; strong knowledge of customer‑service procedures, interpersonal skills, and communication.

Preferred Qualifications

• Ability to prioritize work, manage time effectively, and handle workload efficiently.
• Ability to work independently and collaboratively to support individual, shared, and organizational goals.
• Analytical skills, attention to detail, critical thinking, problem solving, and independent decision‑making.
• Demonstrated adaptability to changing work environments, competing demands, and frequent changes or delays.
• Experience in the retail energy industry and/or regulated/deregulated energy markets.
• Experience using CRM and/or order‑to‑cash workflow systems.
• Proficient PC and computer skills (Word, Excel, Access, Visio, PowerPoint, Passport, PeopleSoft Hyperion), work processing, spreadsheet applications, eSourcing tool, flow‑charting, and/or SQL database query development.
• Advanced Excel skills (pivot tables, macros, VLOOKUP) and overall MS Office Suite experience.
• Working knowledge of UDC/ISO/LDC market EDI transactions.
• Clear oral and written communication across business units, functional groups, multiple corporate levels, and external stakeholders.
• Demonstrated ability to identify and implement process improvements and efficiencies, with expertise in process mapping.