Analyst, GTM Customer Intelligence
Ladders · United States · Yesterday
RemoteRemoteOTHR$127k–$158k/yrFull-time
Responsibilities
- Build and maintain analytics infrastructure for customer health scoring
- Develop renewal pipeline reporting for visibility into renewal risks and outcomes
- Analyze data from billing, support, and other post-sales domains to identify churn signals
- Create reports on upsell and cross-sell opportunities for CS and Sales leadership
- Maintain dashboards for the entire CS organization, from individual to VP level
- Capture and prioritize analytics requests from CS Ops and stakeholders
Qualifications
- 3+ years in analytics or Customer Success Operations in a B2B SaaS environment
- Familiarity with critical CS data domains such as health scoring and churn metrics
- Strong SQL skills and experience with BI tools like Looker or Tableau
- Experience with Salesforce or customer success platforms like Gainsight
- Ability to translate complex business questions into structured analytics projects
- Detail-oriented with analytical rigor in messy post-sales data
- Collaborative across various functions including CS, Finance, and Data Engineering
Benefits
- Equity and company bonus options
- 401(k) plan with company contributions
- Generous paid holiday and flexible PTO policies
- Parental leave support for new parents
- Employee assistance and wellbeing programs
- Global travel coverage for business needs
- Comprehensive health benefits including medical, dental, and vision