Analyst, Fleet Administration (Contract Role)

About the role

Analyzes and processes dealer fleet incentive requests and payment requests within Isuzu fleet sales support department guidelines. Acts as liaison between corporate office, field, and dealer personnel regarding Isuzu fleet assistance issues.

Responsibilities

• Reviews and distributes fleet assistance requests, including mega and regular fleet, from Isuzu dealers and the ICTA field and fleet organization.
• Ensures fair and equitable treatment of dealers.
• Seeks approvals from supervisor when assistance levels require escalation.
• Reviews, approves, or denies new fleet account (fleet account number) requests from Isuzu dealers and ICTA fleet organization.
• Seeks guidance on new fleet account requests from supervisor as needed.
• Researches dealer payment discrepancies and provides dealers with resolution.
• Processes dealer credit and debit payments through Isuzu business systems in accordance with established policies and procedures.
• Performs miscellaneous job related duties as assigned.

Requirements

• Associate’s degree or equivalent directly related work experience.
• Minimum two years administrative/customer service experience.
• Previous database management experience preferred.

Skills

• Strong mainframe and PC skills in MS Office applications including knowledge of Excel/Access; database management and SAP preferred.
• Excellent verbal and written communication skills.
• Excellent analytical and organizational skills.

Qualifications

• Knowledge of data recording and performing business data transactions.

Physical Standards

The employee must be able to access, enter, and retrieve data using a computer. This is primarily a sedentary position in a controlled office environment, which requires only occasional reaching, stooping, and lifting of office files, reports or records, typically weighing 5 lbs. or less. Rare instances requiring lifting of light objects (5 to 25 lbs.).

Pay

The pay scale for this position is between $27.90 to $34.18 per hour. The actual compensation will be determined based on experience and other factors permitted by law.

Schedule

This is a short-term contract role covering a leave of absence.