ANALYST (DTM Change Consultant)

About the role

We are seeking a highly motivated and skilled DTM Change Senior Analyst to join our team. The ideal candidate will have a strong background in travel policy, a passion for client customer service, and a drive to excel in a fast-paced environment.

Responsibilities

• Collaborate to deliver components of client engagements following peer review.
• Focus on client-specific tasks that are at the core of the engagement by delivering products day to day.
• Provide business analysis expertise including the development, implementation, and tracking of performance metrics, trend analysis, analysis of user feedback, and formulating recommendations for improvements to implementation and change management strategies and processes.
• DoD Program Support:
  • Assist with the development of government and/or commercial travel programs with the ability to draft comprehensive project plans, project charters, and or project/scope documents outlining the work to be performed, roles and responsibilities, and timelines with considerations for uncertainties and risk.
  • Aid with the review of existing commercial travel programs and processes; collect data, review for errors or inconsistencies, standardize, and report on collected data, provide support to enable the DTMO to manage commercial travel data and travel related applications including support for the Recruit Travel and Assistance Program.
  • Provide commercial travel industry subject matter expertise and knowledge of Government or commercial travel programs including managing movements of groups by rail, bus, and air; providing Global Distribution System(s) support online booking tool support; and providing support to assist the Government Air Program, US Rental Car and Truck programs, and DoD Bus Programs.
  • Provide assistance with commercial travel card concepts and processes to include Centrally Billed Account reconciliation processes and procedures.
  • Review and/or make recommendations for program training materials for accuracy and currency and assist in the development of briefing materials for Government presentations to DTMO stakeholders.
  • Assist with development of tableau data sets, dashboards, and reports in tableau, to include assistance with commercial travel data.
• Travel Policy & Implementation Support:
  • Provide assistance with all aspects of Federal and DoD Travel regulations and processes, and an in-depth understanding of the inter-related aspects of DTMO’s customer base.
  • Provide comprehensive knowledge of federal and DoD travel processes, guidance, and directives, including all applicable laws and regulations, as required.

Requirements

• Bachelor's Degree
• 3+ years of overall experience
• 3+ years of DoD Travel experience
• Secret Clearance

Preferred Requirements

• Organization and comfort in balancing multiple tasks and responsibilities.
• Ability to exercise professional judgment on engagements by providing proactive solutions and recommendations.
• Experience with Agile project management concepts and processes and change management strategy and concepts.