Analyst, Customer Operations

At CJ Logistics America, we deliver integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL), and supply chain consultant, we help customers leverage supply chain management as a competitive advantage.

About the role

The Customer Operations Analyst works directly with customers to align expectations and operational performance, identifying and executing opportunities to improve service and reduce costs. This role manages and ensures flawless execution of customer promotions and major events.

Responsibilities

• Identify opportunities to improve service into consignee and customer locations; create and implement solutions based on findings
• Provide reporting and actions using standard CJ tools for carrier performance, consignee performance, and volume spike impacts
• Respond to all customer requests for information
• Facilitate regularly scheduled customer phone meetings, including updating customer action-item registers
• Ensure customer promotions and events are communicated internally and executed flawlessly
• Manage performance to retailer expectations
• Partner with CJL Warehouse and customer manufacturing shipping locations to ensure volumes can be supported
• Support customer invoicing processes
• May be required to be on call and work as part of a Saturday rotation
• Perform other related job duties as assigned or required

Requirements

• Bachelor’s degree
• 3 years of experience in transportation or a service-related position
• Strong skills in MS Excel

Preferred Qualifications

• Bachelor’s degree with specialization in Logistics, Transportation, or Supply Chain Management
• TMS experience
• Google and MS PowerPoint experience

Physical Requirements

This is largely a sedentary role requiring the ability to:

• Sit for prolonged periods at a desk while working on a computer
• Use hands and fingers to operate a keyboard, mouse, and telephone
• Speak and hear clearly in person, virtually, and over the phone
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Pay

Anticipated minimum salary: $58,000. Actual base pay will depend on the successful candidate’s skills, qualifications, and experience.

Benefits

• Full health insurance (medical, dental, and vision)
• 401(k)
• Life insurance
• Tuition assistance
• Paid time off (PTO)

Schedule

• Hybrid role based in Des Plaines, IL; on-site presence required 4 days per week or as directed
• Flexible hours may be required to support deadlines or cross-functional collaboration

Work Environment

This position operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The work environment is typically quiet to moderate in noise level and is climate controlled.