Analyst, College Access and Preparedness Operations

About the role

We are seeking an Analyst, College Access and Preparedness (CAP) Operations to support the operational backbone of the CAP team. This role supports the execution and improvement of systems that drive CAP outcomes across high school campuses.

Responsibilities

• Support the execution of CAP systems, trackers, workflows, and operational infrastructures.
• Maintain clear timelines, ownership structures, dependencies, and status tracking across CAP workstreams.
• Support operational execution across application deliverables, financial aid milestones, program participation, college commitment tracking, and related CAP processes.
• Carefully coordinate with CAP team leaders and members, Data Services, and school-based teams as necessary, as well as other internal and external stakeholders to ensure timely and accurate completion of deliverables.
• Support the creation, refinement, and maintenance of playbooks, standard operating procedures, templates, and centralized documentation.
• Maintain accurate CAP data systems and trackers, ensuring data integrity, consistency, and usability across all workstreams.
• Build, update, and manage dashboards and reports that provide visibility into scholar progress, application completion, financial aid milestones, participation, and outcomes.
• Conduct regular audits of CAP data to identify discrepancies, incomplete fields, and process gaps.
• Prepare recurring status updates and executive-facing reports that summarize progress, risks, trends, and recommended next steps.
• Analyze performance trends to help CAP leaders identify gaps, improve workflows, and make data-informed decisions.
• Partner with Data Services and internal stakeholders to improve reporting structures and ensure alignment between business needs and system capabilities.
• Support cross-functional coordination for CAP-related requests, including data pulls, advocacy requests, compliance needs, and administrative follow-up.
• Coordinate meeting preparation, agenda development, follow-up tracking, and documentation for CAP operations and cross-functional working groups.
• Respond to ad hoc operational and analytical requests with urgency, accuracy, and strong judgment.
• Support project planning across CAP and related high school programming initiatives, including defining milestones, owners, timelines, dependencies, and deliverables.
• Track project progress across multiple workstreams, identifying risks, delays, or decision points and escalating them with clear recommendations.
• Support the preparation of project plans, status updates, meeting agendas, follow-up notes, and implementation trackers.
• Coordinate cross-functional project execution by ensuring stakeholders understand timelines, responsibilities, and next steps.
• Help manage change implementation by documenting new processes, supporting training and communications, and tracking adoption.
• Support AI integration and continuous improvement by identifying manual, duplicative, or error-prone processes and recommending improvements to increase efficiency and accuracy.
• Monitor the impact of workflow changes and automation on timeliness, accuracy, and team capacity.
• Support change management by helping create training materials, process guides, and user-facing documentation.
• Continuously look for ways to strengthen CAP's operational infrastructure as scholar volume grows.
• Ensure CAP systems reinforce clear standards, ownership, and accountability.
• Support quality control by maintaining accurate workflows, clean data, and clear visibility into deliverable completion.
• Flag inconsistencies across campuses or workstreams and support resolution through improved documentation, reporting, or process design.

Qualifications

• Bachelor’s degree required.
• 2–4 years of experience in operations, project coordination, data analysis, program management, education operations, or a related field.
• Exceptional attention to detail and ability to manage multiple timelines, deliverables, and stakeholders in a fast-paced environment.
• Strong organization and project management skills, including the ability to translate complex work into clear plans, milestones, and tracking systems.
• Strong analytical skills, with experience in maintaining data systems, building trackers, creating reports, and using data to identify trends or gaps.
• Excellent written and verbal communication skills, with the ability to synthesize information clearly for different audiences.
• Strong problem-solving skills and ability to identify inefficiencies, propose solutions, and follow through to implementation.
• Experience supporting projects from planning through execution, including managing follow-up, tracking risks, coordinating stakeholders, and ensuring deliverables are completed on time.
• Ability to manage multiple projects and priorities simultaneously while maintaining accuracy, urgency, and strong attention to detail.
• Comfort working with technology tools, dashboards, spreadsheets, and project management systems.
• Foundational understanding of AI-enabled workflows, automation, or process optimization preferred.
• Ability to work independently while collaborating effectively across teams and functions.
• High level of accountability, urgency, discretion, and judgment.
• Mission-driven, with a commitment to educational equity and strong outcomes for scholars.

Attributes

• Thrives in a fast-paced, high-expectation environment.
• Enjoys building systems, improving processes, and bringing clarity to complex work.
• Takes ownership from start to finish and proactively flags risks or gaps.
• Communicates clearly, directly, and professionally with stakeholders at all levels.
• Uses data and evidence to drive decisions and improve execution.
• Balances operational precision with flexibility and responsiveness.
• Demonstrates curiosity about AI, automation, and new ways of working.
• Bridges a strong service orientation and commitment to supporting scholar-facing teams.