Analyst, Business - Servicing Treasury

Essential Job Duties and Responsibilities

• Support Servicing Treasury processes through testing, documentation, procedure development, scripting, and automation initiatives.
• Perform quality control (QC) reviews across team outputs to ensure accuracy, completeness, and adherence to established standards and controls.
• Monitor Servicing Treasury workflows to ensure compliance with internal controls, company policies, and investor/insurer guidelines, including issue identification, escalation, and resolution.
• Identify process risks, inefficiencies, and control gaps; partner with stakeholders to design and implement sustainable solutions.
• Serve as a project coordinator/manager for Servicing Treasury initiatives, including planning, tracking milestones, managing deliverables, and driving timely execution.
• Partner with Change Management and IT to support system enhancements, process improvements, and implementation efforts.
• Support audit readiness and audit automation through documentation, data analysis, and QC validation.
• Build and maintain strong cross-functional relationships; serve as a primary point of contact for Servicing Treasury inquiries and issue resolution.
• Drive continuous improvement by streamlining processes, enhancing reporting accuracy, and improving overall operational efficiency, quality, and consistency.

Qualifications

• Knowledge of servicing treasury functions, LoanServ experience a plus.
• Intermediate Microsoft Office skills.
• Strong written and verbal communication, analytical mindset, and process improvement focus.