Analyst, Business Product

O.N.E Purpose

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

The Analyst II, Business Product is responsible for driving end-to-end business and product analysis to solve complex challenges across healthcare revenue cycle operations. This role partners closely with stakeholders to translate business needs into scalable solutions, ensuring measurable impact on product performance, financial outcomes, and customer experience.

Key Responsibilities

• Conduct user interviews, define use cases, and document user journeys and pain points.
• Gather, validate, and translate business and system requirements into actionable deliverables.
• Define problems, evaluate solutions, and provide recommendations.
• Analyze revenue cycle workflows to improve claim acceptance and reimbursement timelines.
• Support data-driven decision making through trend and performance analysis.
• Communicate insights, risks, and recommendations to stakeholders at all levels.
• Identify and implement process improvements to drive efficiency and scalability.

What Success Looks Like

• Delivers product enhancements that improve business outcomes.
• Drives measurable improvements in revenue cycle performance.
• Buils strong stakeholder trust.
• Identifies and implements meaningful process improvements.
• Demonstrates ownership and accountability.

Qualifications

• Required:
• Bachelor's degree or equivalent experience.
• 2–5+ years in business or product analysis.
• Experience gathering and documenting requirements.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Preferred

• Healthcare revenue cycle experience.
• Project leadership experience.
• Experience with Jira, Confluence, Visio, or similar tools.
• Customer-facing or client solution experience.

Pay & Benefits

This position pays between $78,875 - $94,650,000 based on experience.

Join An Award-winning Company:

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monerst Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Innovation

• We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Work-Life Flexibility

• Absolutely committed to providing a supportive work environment that empowers our team members to thrive.

Our Culture

• We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Growth

• We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Recognition

• We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Employment Disclaimers – Ensemble