Analyst Business Process Engineering (Veeva)

About the role

The Analyst, Business Process Engineering will assist in mapping and improving business processes across teams, evaluate and optimize customer engagement processes leveraging CRM platforms, partner with business stakeholders to define CRM-related requirements, support the design, implementation, and continuous improvement of CRM solutions, analyze CRM data and workflows to identify opportunities for process improvement, automation, and enhanced user experience, contribute to a customer-focused culture by building effective, role-appropriate relationships across departments, help translate business needs into clear, actionable process or product recommendations, collaborate with product and engineering teams to support the delivery of solutions that enhance the patient experience and business performance, participate in identifying and structuring solutions to operational challenges using data and process improvement tools, support risk awareness and project clarity through clear communication and thoughtful questioning, contribute to cross-functional and strategic initiatives as needed, and support special projects and initiatives as assigned.

Responsibilities

• Assist in mapping and improving business processes across teams, with guidance from senior staff
• Evaluate and optimize customer engagement processes leveraging CRM platforms (e.g., Veeva CRM) to support commercial and clinical teams
• Partner with business stakeholders to define CRM-related requirements, including field force enablement, account management, and omnichannel engagement
• Support the design, implementation, and continuous improvement of CRM solutions, ensuring alignment with business processes and compliance requirements (e.g., life sciences regulations)
• Analyze CRM data and workflows to identify opportunities for process improvement, automation, and enhanced user experience
• Contribute to a customer-focused culture by building effective, role-appropriate relationships across departments
• Help translate business needs into clear, actionable process or product recommendations
• Collaborate with product and engineering teams to support the delivery of solutions that enhance the patient experience and business performance
• Participate in identifying and structuring solutions to operational challenges using data and process improvement tools
• Support risk awareness and project clarity through clear communication and thoughtful questioning
• Contribute to cross-functional and strategic initiatives as needed
• Support special projects and initiatives as assigned

Requirements

• Bachelor’s degree in Computer Science, Business, or a related field; advanced degree a plus
• 3+ years’ experience in top-tier technology, biotech, life sciences consulting, or related industries
• Experience with CRM platforms (e.g., Veeva CRM, Salesforce, or similar), preferably within life sciences or healthcare environments
• 1+ year exposure to Veeva ecosystem (e.g., Veeva CRM, Veeva Vault, or Network) is a plus

Qualifications

• A growth mindset, curiosity, and a bias for action are essential
• Experience gathering and translating CRM-related business requirements into functional specifications
• Understanding of CRM data models, reporting, and analytics to support business insights and decision-making
• Strategy and/or management consulting experience strongly preferred; life sciences focus a plus
• Demonstrated ability to work directly with senior executives, effectively challenge assumptions, and manage project risks
• Excellent written, verbal, and presentation skills with the ability to distill and communicate complex information clearly
• Prior experience in medical technology, specialty pharmaceuticals, or durable medical equipment industries strongly preferred
• Familiarity with field force tools, customer engagement models, and omnichannel strategies in a regulated industry

Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in CRM platforms and data analysis tools

Benefits

This position may also be eligible for an annual bonus and restricted stock unit grant in addition to a full range of benefits. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.

Pay

$70,000 - $90,000/yr.

Schedule

Full-time, on-site with the possibility of remote work.