AMS Practice Leader (US Remote)

About the role

Serve as the practice’s services SME—shaping competitive positioning, strengthening capabilities, and representing UST in client, partner, and analyst interactions.

Define and govern methodologies, workflows, best practices, and Continuous Improvement/Self-Funded Transformation (SFT) frameworks across the AMS portfolio.

Build and enhance Go-To-Market solutions, monetizing UST’s intellectual property and creating compelling sales and marketing assets.

Support sales pursuits through solution selling, feasibility assessments, technical qualification, proposal writing, and sales presentation support.

Incubate new offerings, innovate service models, and lead the adoption of modern development technologies and AMS delivery methodologies.

Oversee Communities of Practice and CoE functions; develop organizational competencies across tools, technologies, and AMS best practices.

Guide managers and senior technical staff, strengthening delivery excellence, supportability, maintainability, and transformation readiness for client environments.

Establish and manage strategic partnerships across the solution ecosystem.

Drive UST’s SFT brand presence through analyst discussions, webinars, and external thought leadership.

Responsibilities

• Shaping competitive positioning, strengthening capabilities, and representing UST in client, partner, and analyst interactions.
• Defining and governing methodologies, workflows, best practices, and Continuous Improvement/Self-Funded Transformation (SFT) frameworks across the AMS portfolio.
• Building and enhancing Go-To-Market solutions, monetizing UST’s intellectual property, and creating compelling sales and marketing assets.
• Supporting sales pursuits through solution selling, feasibility assessments, technical qualification, proposal writing, and sales presentation support.
• Innovating service models, adopting modern development technologies, and leading the adoption of AMS delivery methodologies.
• Overseeing Communities of Practice and CoE functions; developing organizational competencies across tools, technologies, and AMS best practices.
• Guiding managers and senior technical staff, strengthening delivery excellence, supportability, maintainability, and transformation readiness for client environments.
• Managing strategic partnerships across the solution ecosystem.
• Driving UST’s SFT brand presence through analyst discussions, webinars, and external thought leadership.

Requirements

• At least 15 years in the outsourcing industry with deep technical and operational expertise; 10+ years specifically in Support Services.
• Proven leader with extensive experience managing high-performing teams of senior consultants and SMEs.
• Recognized thought leader in Application Support Services across SaaS and legacy applications.
• Deep background in delivery and engagement management, including global support models, global delivery, and continuous improvement methodologies.
• Strong communicator with excellent facilitation, change management, and executive-level influencing capabilities.
• Demonstrated ability to drive business development, identify and qualify new opportunities, and manage end-to-end pre-sales to post-sales transitions.
• Excels in fast-paced, entrepreneurial environments with evolving structures, priorities, and processes.
• High personal integrity, adaptability, and strong executive presence with credibility across C-level and VP-level stakeholders in IT and business.
• Master’s degree or higher in Computer Science or related field (or equivalent experience).

Qualifications

• Master’s degree or higher in Computer Science or related field (or equivalent experience).

Skills

• Application support
• Engagement management
• Support methodologies
• Transition management
• Pre-sales support
• Business development

Benefits

• Minimum 10 days of paid vacation per year
• 6 days of paid sick leave each year (pro-rated for new hires)
• 10 paid holidays
• Paid bereavement leave and jury duty
• Participation in the Company’s 401(k) Retirement Plan with employer matching
• Medical, dental, and vision insurance
• Basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits
• Voluntary short-term disability benefits
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)

Pay

$187,000 - $281,000

Schedule

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty.

They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.

Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines.

Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching.

They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).