AMS 3D Field Service Engineer

Key Responsibilities

• Troubleshoot technical problems and issues, determine technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinating product solutions.
• Performs onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment.
• Assess product needs in accordance with customer specifications.
• Conducts technical training and product briefing with customers.
• Acts as local on-site representative to customer's organization. Participates in local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicates professionally by email and telephone, as needed.

Job Requirements

• Solid technical skills, requiring a good understanding and troubleshooting of a 3DP printer, while balancing communication and networking skills.
• Minimum of 2 years of related work experience.
• Engineering degree or equivalent degree in computer science or related area of study; three additional years of relevant professional experience if no degree.
• Strong troubleshooting and analytical skills: solid and demonstrable troubleshooting skills with ability to translate customer faced symptoms into product issues and define a clear action plan to get it resolved.
• Customer-centric approach: strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
• Excellent communicator: able to communicate and present complex issues with assurance and confidence.
• Team player: ability to work with a team to provide written responses to technical proposals and/or reports/documentation for delivery.

Pay and Benefits

The pay range for this role is $65,600.00 - $95,100.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits offered by HP include:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including: 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, and additional flexible paid vacation and sick leave (US benefits overview)