AmeriCorps Vista Virtual Services

GoodwillSR AmeriCorps members will assist in a behind-the-scenes capacity-building role. You will research workforce needs, organize existing learning assets, create standardized curriculum tools, build a centralized SharePoint resource library, and develop evaluation and sustainability systems. You will not provide routine instruction, client assistance, or operational coverage.

Responsibilities

• Assess current and prior VITA volunteer, scheduling, outreach, partnership, training, communication, and recognition systems.
• Map end-to-end workflows for in-person, virtual, telephone-assisted, and drop-off appointments, including scheduling, rescheduling, cancellation, no-shows, completion, and follow-up.
• Help configure and test the selected scheduling platform, including appointment types, settings, permissions, communication templates, data definitions, reporting needs, and exception procedures.
• Develop user guides, test scenarios, checklists, staff and volunteer training materials, issue logs, and implementation procedures.
• Analyze aggregate scheduling use, appointment capacity, cancellations, no-shows, and feedback during tax season; recommend and document improvements.
• Create an annual scheduling-system implementation, tax-season support, closeout, and ownership-transfer guide.
• Increase community awareness of GoodwillSR programs and support Mission services activities through outreach methods such as phone calls, emails, text messaging, social media campaigns, geo-marketing/geo-tracking, and special events.
• Re-engage clients who have not visited the center for 31 days or more; invite clients to job fairs and special events; and inform clients about services such as classes, free tax prep, Veterans Services, and certification training.
• Promote virtual services and opportunities offered by GoodwillSR to rural populations using the methods mentioned above.

Requirements

• Be at least 18 years old and meet AmeriCorps citizenship or lawful permanent resident requirements.
• Successfully complete all required AmeriCorps screening and National Service Criminal History Check requirements.

Benefits

• Bi-weekly stipend
• Free medical insurance
• Childcare assistance
• Preferred hiring status on military bases after completion of the program
• Student loans can be deferred while in the program
• $7,000 educational scholarship after completion of service (Award can be used for further education at your choice of school, or to pay off student loans)

Schedule

Monday – Friday (8:30 AM – 5:00 PM) with holidays and time off allowed; must complete a 12-month program.

Skills

• Teamwork
• Communication Skills