American Girl New York - Experience Associate (doll hair stylist/permanent)

Creativity is our superpower. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day.

About the role

The part-time Doll Experience Associate position is part of the American Girl New York City retail store team. We’re looking for a dynamic individual who has the manual and interpersonal skills to deliver friendly and informative service, as well as the flexibility to adapt to changing business needs.

Responsibilities

• Approach, acknowledge and assist customers promptly.
• Execute style for dolls according to company standards and demonstrate proper doll hair care and doll skin care techniques.
• Perform ear piercing services (training and certification will be provided). Trained associates will follow ear piercing procedure checklist, complete waivers, and review After Care procedures with guests.
• Conduct inventory of salon supplies and stock salon area; communicate replenishment needs when needed.
• Participate in salon events including Doll Hair and Manicure Day events, hair demos, and private birthday parties.
• Assist in other areas of the store as needed.
• Share product knowledge, answer questions, and suggestive upsell other Salon services and products.
• Share information on store events, promotions, and activities with customers.
• Collaborate with co-workers to create a positive work environment and assist in training new associates.

Requirements

• Must be willing to perform girl ear piercing services.
• Sales experience in the specialty retail or service industry, preferred.
• Experience styling hair, especially for dolls, preferred.
• Experience working with children, preferred.
• Must be willing to work a flexible retail schedule, including days, nights and weekends.

Pay

The hourly rate for this position is $19. Hourly rate is based on a candidate’s education, skills and experience.

About the company

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc., a purpose-driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We create innovative products and experiences that inspire, entertain and develop children through play.