Ambulatory Practice Coordinator I, Clinic Endocrinology

About the role

The Ambulatory Practice Coordinator I supports the daily operations of an outpatient medical practice by coordinating patient access, scheduling, registration, customer service, and administrative functions. This role serves as a primary point of contact for patients, providers, and staff while ensuring efficient clinic workflow and a positive patient experience.

Essential Duties and Responsibilities

• Greet and assist patients, families, and visitors in a professional and courteous manner.
• Schedule, reschedule, and cancel patient appointments in accordance with clinic policies.
• Register patients and verify demographic, insurance, and referral information.
• Manage incoming telephone calls, messages, and appointment requests.
• Coordinate patient check-in and check-out processes.
• Collect copayments and other patient financial obligations as required.
• Obtain and manage authorizations, referrals, and medical records when appropriate.
• Maintain accurate patient information within the electronic medical record (EMR) system.
• Assist with provider scheduling and clinic workflow coordination.
• Monitor appointment schedules and address patient access issues.
• Communicate effectively with physicians, advanced practice providers, clinical staff, and ancillary departments.
• Ensure compliance with HIPAA, organizational policies, and regulatory requirements.
• Support quality, safety, and customer service initiatives.
• Perform general administrative tasks, including filing, scanning, faxing, and correspondence.

Education and Experience

• High School Diploma or equivalent (GED) is required.
• Experience within a healthcare setting preferred but not required.

Knowledge, Skills and Abilities

• Demonstrates knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners.
• Effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given.
• Ability to complete intake information and/or other documentation and respond promptly to instructions given.
• Effective listening skills with the ability to listen and understand patient information and translate it to written documentation.
• PC Literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system.
• Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff.
• Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues.
• Ability to work independently and respond effectively under stress.
• Ability to prioritize and manage numerous tasks in different stages of completion.
• Ability to observe and apply relevant hospital and departmental policies and procedures.
• Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient's health care information.
• Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served.
• Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.
• Ability to maintain confidentiality and professionalism.