AMBULATORY PATIENT SUPPORT COORDINATOR

Summary

The Ambulatory Patient-Care Coordinator at Moffitt Cancer Center plays a vital role in creating a welcoming and supportive environment for patients and visitors across all hospital campuses. This position requires initiative, problem-solving skills, and collaboration with support services and nursing staff.

Responsibilities

• Provide accurate information and instructions to individuals, covering all hospital campuses.
• Maintain a consistently professional and positive demeanor when interacting with customers and colleagues.
• Handle multiple tasks efficiently in a fast-paced environment, including greeting, managing the information desk, coordinating patient needs, and effectively utilizing information technology systems.
• Cook up the flow of patients, families, and caregivers across all facility lobbies, employing strong customer service skills and critical thinking.
• Execute essential job functions related to patient flow and, when needed, support patient access functions.
• Collaborate with leadership on short and long-term projects, such as developing waiting room spaces and coordinating new construction or remodeling efforts, ensuring alignment with practice requirements and optimizing patient flow.
• Evaluate patient flow, wait times, and operational processes (e.g., scheduling, registration, checkout, time to appointment, delays, etc.).

Qualifications

• One year of healthcare experience is preferred.
• Bilingual in Spanish is a preferred skill.
• Select Responsibilities: High School Diploma/GED.
• At least two years of customer service experience, which includes handling customer inquiries or related experience.
• Alternatively, an associate degree can be substituted for the required experience.

Position Highlights

• Create a welcoming and supportive environment for patients and visitors at all hospital campuses.
• Guide patients and ensure a smooth patient flow throughout the lobbies of all facilities.
• Foster collaboration between support services and nursing staff.
• Participate in patient experience initiatives to strengthen relationships between staff and patients.
• Manage patient flow and support patient access functions as needed.
• Design strategies and improve processes for patient flow and lobby operations across all facilities.
• Communicate effectively to foster organizational alignment, enhance the patient experience, and promote a patient-centered environment across all hospital campuses.

The Ideal Candidate

• Passionate about creating a positive impact on patient care.
• Enjoy working in a collaborative and dynamic environment.

Credentials and Qualifications

• High School Diploma/GED.
• Two years of customer service experience, which includes handling customer inquiries or related experience.
• Alternatively, an associate degree can be substituted for the required experience.

Salary Range

$16.75 - $25.27

Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status.