Ambulatory Director - Medical & Dermatology Specialties

Role Accountabilities

• Develop goals and objectives for the department based on interpretation of institutional policy and goals.
• Plan to achieve goals or establish priorities based on process improvement enhancements, or opportunities identified in key performance indicators.
• Help department understand, share, and support the vision.
• Initiate changes in or develop new policies, procedures, and/or methods.
• Analyze long-range impact of decisions and plans.
• Ensure the most effective operations of the department through program development, process improvement, and coordination/integration of processes with other departments.
• Design, implement, evaluate, and market programs to maximize clinical outcomes, functional status, patient/customer satisfaction, and reimbursement.
• Standardize services, processes, resources, and practice to improve efficiency.
• Supervise to include responsibility for planning, coordinating, and controlling the work and procedures; provide advice/consultation to staff regarding problems.
• Adjust work schedules or project priorities to meet emergencies or changing conditions.
• Participate in departmental and/or interdepartmental committees to address problems and facilitate information exchange about programs, problems, etc.
• Provide information for others (oral or written) to explain/clarify problems, issues, or requests.
• Participate in management meetings to keep top management informed of department problems and concerns.
• Analyze and evaluate ongoing department programs to identify areas where adjustments/improvements are needed.
• Create and exceed service standards utilizing key service dimensions and from knowledge of patient/customer expectations and best practice.
• Create an organizational culture (both within and across departments) that provides a safe, satisfying, and enriching environment for employees and provides qualified, competent staff to meet patient needs.
• Provide leadership to promulgate the mission and the values of the institution to the department.
• Model behavior consistent with the mission, vision, and values of the enterprise through leading, coordinating projects, innovation, initiating improvement, and developing new programs.
• Communicate between and across departments to maximize effectiveness, efficiently and information sharing.
• Ensures all Human Resource and VUMC policies and procedures are followed according to standards.
• Create an environment that encourages and supports self-development and learning for all staff through regular feedback, by assuring the development of staff through orientation, training programs, work experiences and assessing competencies by meeting the performance expectations stated in his or her job description in a timely manner (normally annually).
• Identify, establish, and evaluate quality assurance standards, programs, and procedures within department.
• Evaluate organizational functions and structures to best determine the allocation and utilization of resources.
• Analyze and evaluate budget variance to determine cause.
• Prepare justification or develop alternatives for cost containment/reduction.
• Project future budgets based upon analysis of current operations.

Qualifications

• Bachelor’s Degree and 7 years of experience
• Ambulatory practice management and medical infusion unit experience required.
• Patient Access process management experience preferred.
• Ambulatory financial management experience (e.g., budgeting, reporting, and analytics) preferred.
• Business development experience from inception through full operational launch preferred.
• Strong understanding of break-even analysis and the ability to develop sound business proposals preferred.
• Academic Medical Center experience preferred.
• Masters Degree in Health Care Administration or Business Administration preferred.