Ambulance Dispatcher - PRN - 12 hr shift - Danbury

Responsibilities

• Receives incoming calls from customers; prioritizes, dispatches and follows up to completion.
• Evaluates all potential problems and situations from incoming phone calls or from the monitoring of all computer-aided dispatch management systems and other related communication mediums.
• Provides clerical support to the EMS administration i.e. schedules meetings, reports and tracks incident reports, employee absences, assist with shift coverages.
• Maintains situational awareness and notifies EMS administration of specific and evolving situations in the community (high impact events).
• Contributes to continuous performance improvement activities.
• Fulfills all compliance responsibilities related to the position.
• Answer all incoming telephone calls and route calls promptly as appropriate within the service.
• Maintain two-way radio communication with all field staff, operate the computer aided dispatch (CAD) equipment.
• Book, document all emergent and non-emergent requests for service.
• Relay requests for service to appropriate resources.
• Track and strategically deploy all transportation resources with CAD, maintain equipment within the communications center.
• May participate in orientation of new employees.
• Recommends change and provides feedback to supervisory staff to ensure smooth operation of the system.
• Maintains communications center in neat condition.
• Maintain an ample amount of the appropriate paper work copies from the master book needed for ambulance and wheelchair calls.
• Contact all facilities for the next day to verify scheduled trips. This verification is to include the location of pick up, drop off location, wheelchair needed, bariatric etc.
• Fulfills all compliance responsibilities related to the position.
• Performs other duties as assigned.

Requirements

• High School graduate, or equivalent, with a minimum of 6 months as a dispatcher in a relevant field (EMS /Clinical background is preferred).
• Tech-savvy with knowledge of computer aided dispatch software (CAD).
• Advanced data entry skills.
• Knowledge of procedures and guidelines for emergency situations.
• Proficient in English 9 oral and written).
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.
• Sound judgment and critical thinking.
• Emergency Medical Technician training and certification.

Skills

• Manual: Little or no manual skills/motor coord & finger dexterity
• Occupational: Little or no potential for occupational risk
• Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
• Physical Environment: Generally pleasant working conditions