Ambassador

About the role

The Ambassador performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.

Qualifications

• High School Diploma or equivalent
• Demonstrated willingness to participate in growing market share through personal community involvement
• Ability to communicate effectively with internal and external customers
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations
• Ability to actively respond to the requests of the client families and their guests

Job Duties

• Actively serves as an ambassador of the business in the community to build trust and loyalty
• Greets and directs client families and their guests at the funeral home
• Escorts client families and their guests to the correct chapel or parlor in which services are being held
• Directs visitors to guest book and distributes memorialization materials as needed
• Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event
• Represents the business in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties
• Receives and places flowers in chapels or parlors
• Ensures refreshments are available to client families and their guests
• Ensures that public spaces such as parlors, chapels, and reception/rest areas are prepared prior to scheduled services
• Performs other duties, as assigned

Physical Requirements and Work Environment

The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. Must have sufficient strength and manual dexterity and must be willing to work safely and comply with the Company's safety procedures, including wearing any personal protective equipment that may be required. Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds. Performance of this position's duties may also require power reaching, pushing, and pulling. This position's duties require routine exposure to chemicals and/or blood borne pathogens. Must be able to drive a company vehicle and maintain a good driving record and must be insurable under company vehicle insurance.