Amazon - Senior Understory Ambassador

About the role

The Understory serves as the visitor center and public-facing hub of the Amazon Spheres. As a Senior Understory Ambassador, you connect with visitors in this unique space while setting the tone for exceptional customer service, engaging education, and an inclusive welcoming environment for all.

Responsibilities

• Connect with visitors in the Understory, providing a 5-star first impression and information about The Spheres and nearby attractions.
• Co-develop and facilitate monthly activities in conjunction with current Horticulture activations.
• Communicate complex information clearly and concisely to large groups and first-time visitors.
• Provide in-the-moment support and coaching to part-time Ambassadors.
• Partners with the Interpretation team to develop and launch monthly cross-departmental activations.
• Develop and maintain new activities and projects for future activations.
• Facilitate the opening and closing of Understory, ensuring all required tasks are completed.
• Track and maintain tidiness and organization of Understory and its associated storage locations.
• Monitor supply inventory and escalate supply requests as needed.
• Create informational and wayfinding signage as needed.
• Communicate escalations to NWC leadership and call security for assistance.
• Provide feedback to NWC leadership on observations related to exhibits, visitor engagement, and other comments.
• Attend all scheduled meetings and training sessions.
• Adhere to NWC dress code policy.
• Report any suspicious persons or activities to NWC leadership.
• Complete relevant documentation for facility and exhibit issues.
• Cross-train to maintain basic working knowledge of The Spheres.

Requirements

• High School Diploma or GED required.
• Associate degree or equivalent college credits preferred.
• Minimum 1-year direct customer service experience in high-profile venues.
• Excellent customer service skills and the ability to multi-task in a fast-paced environment.
• Good judgment in ambiguous/stressful situations and remain calm under pressure.
• Interpersonal skills and the ability to successfully connect with employees and the community.
• Efficient, clear communication and the ability to support diverse audiences.
• Detail-oriented, thorough, and accurate in all tasks.
• Comfortable speaking to large and small groups both informally and in presentational settings.
• Flexibility to work various shifts during operating hours, including weekends and after-hour events.
• A flexible and supportive individual who is capable of bringing positivity to a team environment.
• Learn and retain new exhibit information.
• Understand, interpret, and follow Amazon's policies and procedures.
• Maintain an attitude of flexibility and respect in all relationships with coworkers and leadership.
• Commitment to Northwest Center's mission of inclusion and ability to successfully work in a diverse environment.
• Practice a high level of confidentiality without exception.
• Organized and thorough in planning and execution.
• Proficient with MS Windows, Excel, and Outlook e-mail.
• Possesses strong conflict resolution, critical thinking, and problem-solving skills.
• Willingness to work in a changing environment.

Qualifications

• Strong public speaking skills.
• Ability to work both independently and collaboratively as a team.
• Self-motivated and independent work ethic.
• Adaptable and flexible to find innovative ways to address new challenges.

Skills

• Public speaking skills.
• Customer service skills.
• Multi-tasking in a fast-paced environment.
• Good judgment in ambiguous/stressful situations.
• Interpersonal skills.
• Clear communication.
• Flexibility to work various shifts.
• Positive attitude.
• Learning and retaining new exhibit information.
• Confidentiality.
• Organizational skills.
• Problem-solving skills.

Benefits

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance.
• 17 Accrued Paid Time Off Days Annually.
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave.
• Retail 401(K) with a company match.
• Company-Provided Orca Pass – Unlimited use.
• Employment Assistance Program (EAP) via Spring Health.
• Mental Wellness Program including six free therapy sessions per year.
• Career development with our NWC Mentorship Match program.
• Physical Wellness Reimbursement Program - $25/month.
• Student Loan Contribution Program - $50/month.
• Pet Insurance Discount Program.

Pay

$26.16 per hour.

Schedule

Full-Time - Must be available to work a flexible schedule and work hours of operation to include weekends. Schedules may vary due to operating hours.

About Northwest Center

Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North—a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North. Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon’s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion. Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected]. At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.