Amazon Connect - Sr Consultant

Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help clients solve their most complex and interesting business problems. Our Amazon Connect experts excel in driving customer transformation through the development of distinctive experiences and the application of digital technologies. This role offers an opportunity to work on diverse projects, ranging from contact center migrations to enabling Agentic AI capabilities.

Responsibilities

• Implement contact center services, leveraging Amazon Connect & related AWS services.
• Collaborate with clients and teammates to define technical designs to meet business objectives.
• Build custom components and/or configure Amazon Connect.
• Execute testing to validate built work product performs as expected and meets security requirements.
• Create, support, and/or utilize DevOps tooling, including infrastructure as code.
• Participate in deployment, cutover, and post-go-live support activities.
• Prepare technical documentation, including architecture and workflow diagrams.
• Work closely with designers, developers, architects, project managers, and business stakeholders to meet project timeline and quality objectives.
• Provide Amazon Connect technical and functional expertise to sales teams, project teams, and customers.
• Support the development of case studies, demos, and training materials.
• Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities.

Requirements

• Experience in designing, implementing, or supporting contact center solutions, including hands-on experience with Amazon Connect and supporting AWS services (e.g., Lex, Lambda, S3, DynamoDB, CloudFormation).
• 2+ years of consulting experience, or equivalent experience working directly with stakeholders to understand and achieve business goals.
• Familiarity with generative AI concepts and capabilities, especially as related to contact center use cases.
• Proficiency in programming/scripting languages, such as Python/Node.js.
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Effective oral and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
• Familiarity with contact center technology features, such as IVR self-service, chat bots, & call analytics.
• Active AWS certifications or ability to achieve relevant certifications upon hire.
• A desire to continually learn new skills and share your knowledge with others.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value.

Pay

• Consultant: $96,000-$139,000
• Senior Consultant: $115,000-$165,000
• Principal Consultant: $142,000-$190,000

Benefits

• Meaningful time off and paid holidays
• Parental leave
• 401(k) with a match
• Highly subsidized health, dental, & vision coverage
• Adoption and fertility assistance
• Short/long-term disability
• Yearly $350 reimbursement account for well-being-related expenses
• Discounted home, auto, and pet insurance