Amazon Connect Manager, Technical Transformation
Work you'll do
An Amazon Connect Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams. This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients.
Qualifications
- Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry
- 5+ years project experience architecting, building, and supporting cloud-based solutions on AWS
- Minimum 4 years of experience leading multiple project teams simultaneously on relevant engagements
- Applicable cloud certification within AWS
- Bachelor’s degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, ServiceNow, Oracle, or SAP.
- Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, workforce management, and artificial intelligence in customer service
- Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
- Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
- Telephony/SIP and contact center migration experience
- AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect–specific training
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
Pay
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.
Benefits
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.