AM service team member

Complete Planograms to brand standards

Complete planograms to brand standards.

Complete truck unloading and merchandise duties

• Complete truck unloading and merchandise duties throughout the store
• Maintain store recovery standards to deliver our Brand Promises

Early Morning Shifts

Available to work early morning shifts for trucks and store resets.

Customer Service

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey

Omni Channel Processes

• Aid in Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

Merchandise Recovery and Maintenance

• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store

Store In Stock Optimization (SISO) and AD Set Duties

Perform Store In Stock Optimization (SISO) and AD set duties as assigned.

Shrink and Safety Programs

Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Team Member Interaction

• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations
• Promote commitment to the organization’s vision and values
• Project a positive image and serve as a role model for other Team Members

Cross Training

Preferred Knowledge/Skills/Abilities: Cross trained in Custom Framing selling and production

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press

Job Requirements

• Work hours include nights, weekends and early mornings

Legal Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older.

Company Information

• The Michaels Companies Inc. operates over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca
• The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise
• Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative

Benefits

All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

EEO Information

• The Michaels Companies, Inc. is an Equal Opportunity Employer
• We are here for all Team Members and all customers to create, innovate and be better together
• Michaels is committed to the full inclusion of all qualified individuals