AM Server - The Loom Hotel

Responsibilities

• Greets guests within 1 minute of being seated.
• Leads guests through all aspects of the dining experience.
• Provides gracious and professional food and beverage service in an efficient manner.
• Answers questions, suggests sales, and creates an upbeat atmosphere for guests.
• Must be knowledgeable of the menu, brands, prices, and options, as well as the restaurant’s promotions and specials.
• Takes guest beverage and/or food orders and inputs orders accurately in the point-of-sale (POS) system.
• Communicates all allergy and dietary restriction information clearly on tickets.
• Retrieves and delivers food and beverage orders in a timely manner.
• Replenishes beverages and ensures guest satisfaction throughout the meal service.
• Serves alcoholic/non-alcoholic beverages in accordance with federal, state, local, and company regulations.
• Clears plates at the appropriate time and always asks for help in doing so when the clear can’t be completed by one person.
• Makes certain the serving station is well-stocked at all times.
• Presents the check and responsible for all transactions including receiving payment and accurately counting back change.
• Clears and resets tables.
• Gives every table a sincere thank you and farewell.
• Responds graciously to guest service issues and reports the situation to Restaurant Management.
• Conduct oneself in a professional manner with the awareness that all actions and communications are within guests’ view.
• Maintains a sincere, positive, pleasant, and enthusiastic attitude, providing our customers with the highest quality care and service.

Qualifications

• Ability to think and communicate clearly in high-pressure situations.
• Ability to move quickly and gracefully throughout the dining room.
• Demonstrate basic math skills with excellent reading, writing, and verbal communication skills.
• Knowledgeable of the menu, ingredients, and cooking techniques.
• Knowledgeable of drink recipes and pricing.
• Able to confidently make food and beverage pairing recommendations.
• Able to execute professional wine service.
• Knowledgeable of pre-check register operation.
• Knowledgeable of computer operations and ordering procedures.
• Knowledgeable of basic sanitation.
• Able to effectively communicate effectively with customers, co-workers, and supervisors.
• Able to maintain excellent attendance and punctuality.