Alumni & Family Liaison

Duties/Responsibilities

• Introduce yourself to the client within the first 48 hours of their admission to the facility
• Work with Case Management at the point of initial assessment
• Make contact and introduce yourself to family members via phone within the first 48 hours of clients’ admission to the facility (make sure there is a signed ROI)
• Available to clients & family via phone, text, or in person (where clinically approved and appropriate)
• Presence at the facility minimum of 30 hours per week
• Work with the clinical team to facilitate weekly Alumni Orientation/DC group
• Facilitate a weekly Alumni Meeting Night (Bi-Weekly include games, food, beverages)
• Be available for the weekly Zoom Alumni Support Group at 7-8p EST
• Present at all Coining Out Ceremonies
• Meet with Client and go through the Exit Interview SOP Process
• Note in Dazos pts discharge plans, confirm phone number and email Address
• Work with Alumni Systems Administrator to call Alums at specific intervals in their first year and document in Dazos
• Hold a monthly Alumni sponsored event
• Weekly Meeting with the Alumni Care Team
• Introduce Harmony Connect, aka Sober Peer to Alums, and encourage activity
• Always maintain healthy boundaries with Alums and Families

Requirements

• Must have an outgoing personality and be passionate about your work
• Ability to work as a team member and have management, communication, organizational and interpersonal skills
• Ability to work under stressful conditions and be flexible in relation to department needs
• Knowledge of Joint Commission standards within the department
• Proficiency in verbal and written communication skills
• Knowledge of State and Federal statutes regarding patient confidentiality laws
• Knowledge of drug-free workplace policies
• Knowledge of workplace violence
• Knowledge of program technologies (CTM, Dazos, KIPU, Teams)
• Knowledge of Substance Use Disorder & Mental Health
• Familiar with community resources
• 2+ years of working with people with behavioral health needs (trauma, mental illness and/or substance use disorder)
• Experience in providing services in the mental health or substance use community
• Experience working on a multidisciplinary team
• Tenacity and ability to think out of the box and work creatively to engage participants
• Knowledge of the criminal justice system and community resources
• Computer literate. Proficient in Microsoft Office applications
• Excellent verbal and written communication skills

Physical Requirements

• The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand, walk and sit.
• The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Working Conditions And Environment

• The work environment characteristics described here represent those an employee encounters while performing this job's essential functions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• The noise level in the work environment is usually moderate.
• The position is required work in indoor and outdoor environments as needed.
• Potential exposure to violent situations.
• No potential exposure to airborne/bloodborne pathogens and other potentially infectious materials.