Alternative Investment Operations - Investor Services & Fund Administration

Job Responsibilities

• Own the full investor lifecycle, including processing subscriptions, redemptions, transfers, conversions, capital calls, and distributions across hedge fund, private equity, and private credit structures.
• Ensure all capital activity is executed accurately, on time, and in compliance with fund governing documents.
• Manage documentation review and recordkeeping for all investor transactions, maintaining a rigorous audit trail.
• Lead the end-to-end onboarding process for new clients and investors, including KYC/AML verification, subscription documentation, investor portal setup, and account activation.
• Serve as a primary point of contact for investors and distribution partners, addressing inquiries, resolving issues, and building long-term relationships.
• Career onboarding and closing processes for large-scale fund launches.
• Oversee daily trade support activities for hedge fund and private fund transactions, including trade capture, affirmation, settlement, and reconciliation across multiple asset classes and currencies.
• Monitor and resolve trade breaks, working closely with portfolio management, risk, fund administrators, prime brokers, and custodians to ensure accurate and timely settlement.
• Manage multi-currency bank and treasury accounts, monitor liquidity positions, and process FX transactions to support seamless fund-level cash operations.
• Prepare and distribute capital call notices, distribution notices, investor capital statements, tax statements, and audit support packages.
• Track and analyze fund performance metrics including NAV, waterfall calculations, and IRR, delivering actionable insights and comprehensive reporting to internal and external stakeholders.
• Proactively identify and implement process enhancements to increase operational efficiency, reduce errors, and support automation and scalability across the investor services and fund operations workflow.
• Lead or contribute to strategic initiatives, technology implementations, and platform improvements.
• Provide guidance, mentorship, and training to junior team members. Support performance management and foster a culture of accountability, collaboration, and continuous improvement.
• Resolve operational issues and discrepancies promptly, ensuring compliance with regulatory requirements, internal standards, and fund governing documents.

Required Qualifications, Capabilities, And Skills

• Bachelor's degree required.
• 4+ years of experience in fund administration, investor services, or alternative investment operations, with direct involvement in capital activity processing (subscriptions, redemptions, capital calls, distributions) for hedge funds, private equity, or private credit funds.
• Demonstrated experience managing investor onboarding processes, including KYC/AML documentation and subscription closings.
• Strong understanding of alternative investment fund structures, including master-feeder, fund-of-funds, SPVs, and co-investment vehicles.
• Proven client relationship management skills, with experience serving as a point of contact for institutional investors, wirehouses, or distribution platforms.
• Proficiency in Microsoft Office, particularly Excel. Experience with investor reporting and capital activity workflows.
• Strong leadership, communication, and collaboration skills, with the ability to engage confidently with senior management, clients, and stakeholders.
• Able to manage multiple priorities, resolve issues efficiently, and adapt in a fast-paced environment.

Preferred Qualifications, Capabilities, And Skills

• Experience at a fund administrator (e.g., SEI, SS&C, Citco, Ultimus, NAV Consulting, Gen II, Apex) or in an alternatives-focused operations role at an asset manager or prime broker.
• Familiarity with alternative investment distribution platforms such as iCapital or CAIS.
• Experience leading onboarding and closing processes for large-scale fund launches ($500M+).
• Advanced Excel skills (pivot tables, power query, macros) or experience with automation tools (Python, VBA, RPA) in an operations context.
• Experience with fund administration or portfolio accounting platforms (e.g., Investran, eFront, Geneva, Advent).
• Master's degree in economics, finance, or a related field.
• CFA, CAIA, or other relevant professional certifications.
• Experience with investor reporting for tax, audit, and regulatory purposes.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

About The Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.