Alternative Data Management, Servicing Team Lead - Assistant Vice President

Responsibilities

• Lead and develop a team of analysts and associates responsible for ADM servicing workflows across fund structures.
• Set clear priorities, allocate workloads, and ensure all deliverables meet deadlines and quality standards.
• Provide ongoing coaching, performance feedback, and development support to enhance team capabilities.
• Serve as an escalation point for complex servicing and data issues.
• Oversee end-to-end processing of Capital activity (calls, distributions, transfers), Financial reporting (NAVs, capital account statements), Document ingestion, classification, and data extraction.
• Ensure accuracy and completeness of investor and fund-level data.
• Review and validate outputs for client delivery and downstream reporting.
• Drive the adoption of straight-through processing by identifying automation opportunities in document classification and data extraction.
• Partner with Data Solutions and Product to enhance AI/ML-driven workflows.
• Reduce manual touchpoints and improve throughput, accuracy, and scalability.
• Establish and enforce operational controls, including rule-based exception tracking and stoplight frameworks.
• Monitor KPIs such as error rates, turnaround times, and exception volumes; implement corrective actions where needed.
• Ensure adherence to internal policies, audit requirements, and data governance standards.
• Partner with Client Delivery and Relationship Management teams to resolve servicing issues and improve client experience.
• Support onboarding of new funds and accounts, ensuring proper setup and data integrity.
• Collaborate with internal stakeholders (Product, Engineering, Data Solutions teams) on platform enhancements and issue resolution.
• Develop and maintain clear procedures, knowledge articles, and training materials.
• Standardize workflows across teams to ensure consistency and scalability.
• Support change management initiatives tied to data conversions and new product rollouts.

Qualifications

• 7+ years of experience in financial services, with a focus on alternative investments operations or fund administration.
• 5+ years of people management experience, including coaching, performance management, and team development.
• Strong knowledge of alternative investment structures and servicing workflows (i.e. capital activity, NAVs, investor reporting).
• Experience with document and data processing workflows, including exposure to automation and STP initiatives.
• Proven ability to design and improve operational processes, controls, and KPIs.
• Strong analytical and problem-solving skills and able to manage complex data scenarios.
• Excellent organizational skills with high attention to detail and accuracy.
• Strong communication skills with ability to engage cross-functional stakeholders.
• Advanced proficiency in Excel; experience with data tools or automation frameworks is preferred.

Pay

The base salary range for this role is $85,000 to $125,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

Schedule

Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.