Alternate Program Manager

Tasks & Responsibilities

• Serve as the Contractor’s primary point of contact with the government and manage all contract operations at the Headquarters level.
• Aid in managing the contractor program and project teams for optimal program effectiveness.
• Aid the Program Manager in providing operational expertise and oversight of the Program Management Office (PMO).
• Aid the Program Manager in directing and managing PMO actions for day-to-day TAP functions to ensure all contract requirements are met.
• Conduct command-level briefings to government personnel and TAP stakeholders.
• Implement and provide guidance to PMO staff on TAP policies and processes.
• Operational program focus is primary duty.
• Assist the Program Manager with direct face-to-face assistance with HRC Management Team.
• Assist the Program Manager with leading PMO team to provide analysis of transition policies and its impact to TAP staff and client services while also providing workable solutions for execution to HRC and IMCOM.
• Assist with guiding the contract staff in offering specialized courses tailored to the needs of the installation.
• Communicate with CIMs, DHRs, TSMs, TSSs, and other government stakeholders regularly to ensure smooth execution.
• Assist the Program Manager with supporting the government with analyzing business activities, expenses, establishing goals, and communicating the strategy throughout the organization.
• Assist the Program Manager with directing, defining, and coordinating program issues and finding workable solutions.
• Assist with monitoring technical issues and preparing/analyzing specialized ad hoc reports.
• Provide guidance to TAP staff in regard to new surveys; pilots; and, planning for surges.

Requirements

• Bachelor’s degree in business administration or related field.
• Project Management Professional (PMP) certification. Required within six (6) months of hiring.
• A minimum of three (3) years of relevant experience, which must have been obtained within the last fifteen (15) years, in the following areas: Managing large scale global operations in organizations with 200 or more employees and supporting large robust dispersed customer bases. Tailoring, implementing, and modifying proactive and responsive customer satisfaction practices serving a diverse customer base. Assessing and implementing emerging technologies or business practices that increase efficiency, improve customer service, and decrease cost. Utilizing data analytics to develop status reports, decision points, and inform future processes. Strategically communicating and marketing program objectives, benefits, and results to customers and stakeholders. Analyzing Government regulatory guidance to inform day-to-day operating practices and management decisions.