Alterations & Tailor Shop - Tailor - Mall of America

About the role

A Tailor/Fitter delivers exceptional service through quality craftsmanship, ensuring each customer receives personalized and professional alterations.

Responsibilities

• Measure customers for size and fit garments on customers, marking areas requiring alterations
• Perform and complete customer fittings on time, following Nordstrom guidelines and service standards
• Meet department and individual productivity goals while adhering to proper processes and procedures
• Utilize store technology to manage and organize customer alteration needs
• Collaborate with the Alterations & Store Team to deliver customer expectations
• Educate customers and employees on proper fit, style, construction, and trends in a professional and friendly manner
• Operate sewing and pressing machinery, as well as standard alterations equipment, safely

Requirements

• Previous fitting, tailoring, and sewing experience (minimum 2-3 years preferred)
• Clear, professional communication with coworkers and customers
• Ability to stay organized and prioritize multiple tasks and customer requests in a fast-paced environment
• Willingness to learn and adapt to a flexible working schedule based on business needs

Pay

Hourly pay range: $20.75 - $34.25, dependent on location, job-related knowledge, skills, and experience.

This position may be eligible for performance-based incentives or bonuses.

Benefits

• Medical, vision, and dental insurance
• Retirement savings plan (401k)
• Paid Time Off (PTO) accruals and holidays
• Life insurance and disability coverage
• Merchandise discount
• Employee Assistance Program (EAP) resources

Eligibility requirements may apply based on location, job level, classification, and length of employment.