Alterations - Store Support - King of Prussia

About the role

A Store Support employee at Nordstrom is passionate about fashion, energetic, and committed to delivering excellent customer service at the point of sale.

Responsibilities

• Assist customers over the phone and at checkout with sales, returns, and other transactions while delivering exceptional service.
• Maintain quick, easy, and enjoyable service by listening to customer needs and sharing fashion insights.
• Collaborate as a team player to keep the department "runway ready" by straightening, lightly cleaning, and restocking the cash wrap area and sales floor.
• Stay informed about key fashion trends and products to assist customers with purchase decisions.
• Build customer relationships by promoting upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
• Support other store areas as needed, including order fulfillment and order pick-up.

Requirements

• Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills and follow-through.
• Problem-solving aptitude.
• Proficiency with computers and willingness to learn new applications.
• Flexibility to work a schedule based on business needs.

Physical Requirements

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Handling bulky or awkwardly shaped items, including reaching above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay

Hourly pay range: $17.05 - $17.75 (varies by location, job-related knowledge, skills, and experience).

Benefits

• Medical, vision, and dental insurance.
• Retirement savings plan (401k) with potential performance-based incentives/bonuses.
• Paid Time Off (PTO) accruals and holidays.
• Life insurance and disability coverage.
• Merchandise discount and Employee Assistance Program (EAP) resources.

Eligibility requirements may apply based on location, job level, classification, and length of employment.