Alterations Specialist, Beverly Hills

About the role

We are looking for an Alterations Specialist who will be responsible for producing high quality, altered merchandise within established time frame standards. They will play a vital role in providing excellent service, while establishing and maintaining customer relationships, and working effectively with the associates and management team in the boutique.

Responsibilities

• Uphold production standards to deliver the ultimate CHANEL experience to the client
• Properly fit each garment with clients with the ability to alter a wide range of garments
• Organize and maintain client owned pieces in line with CHANEL expectations
• Interact with clients to suggest styling and fitting advice
• Maintain a up to date knowledge of the alteration techniques specific to CHANEL, including fabrication and styling of luxury garments
• Ensure that sewing machines and other equipment are in proper working order
• Build positive team relationships throughout the boutique to inspire trust and teamwork
• Alter or repair clients' garments and other articles, which includes hemming, mending, lengthening, as well as taking in and letting out seams
• Fitting garments on clients to determine how the alterations should be done
• Construct garments and other articles according to clients’ specifications and preferences
• Label clients' garments and articles and record the alterations required
• Communicate with clients to determine their specifications, needs, and preferences
• Use irons and pressing machines to erase the creases on garments and other articles

Requirements

• Previous alterations experience in a luxury retail environment of a minimum 5 years of related experience preferred
• Sound knowledge of various fabrics and sewing techniques
• Able to work under time constraints
• Effective communication skills
• Exceptional client service skills
• Detail oriented

Qualifications

• Minimum High School Diploma
• Able to lift 15 lb
• A flexible schedule with the ability to work late nights, weekends, and some holidays

Skills

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Benefits

Flexibility (flexible time and hybrid work options)

Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund

Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

Generous paid time off policies to include vacation, holiday, sick and volunteer days

401K, pension and other incentives

Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Pay

The anticipated base salary range for this position is $27.70 through $40.00. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Schedule

Flexible schedule with the ability to work late nights, weekends, and some holidays.