Alterations Room Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role involves welcoming and servicing customers, managing customer flow, and ensuring that items are ready for pickups.

Responsibilities

• Welcome all customers with genuine enthusiasm, using clear communication and problem-solving skills.
• Manage customer flow through all systems to deliver a five-star customer experience.
• Meet all service vows, including preparing, welcoming, meeting needs, and being there for customers, adhering to all operational checklists.
• Proactively address customer concerns with confidence, escalating issues as necessary and partnering with leadership.
• Promote alterations services and personalization options, building long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups, and adhering to first-quality standards.
• Support cash wrap behaviors and processes transactions accurately to ensure every customer feels celebrated.
• Seek assistance from the Alterations Manager for unresolved customer issues and maintain a clean, well-organized alterations room.
• Perform duties and tasks as assigned by store management.

Requirements

• A high school diploma or equivalent degree.
• One to two years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Qualifications

• Excellent phone skills and conflict resolution abilities.
• Ability to lift up to 10 pounds and perform physical tasks such as reaching, bending, and standing.
• Manual dexterity for sewing and fitting garments to David’s Bridal standards.
• Good visual acuity for reading, using computers, and handling electronic devices.

Skills

• Customer service skills.
• Problem-solving and conflict resolution skills.
• Computer literacy, particularly with POS systems.
• Physical stamina for standing, walking, and performing manual tasks.

Benefits

• Part-time benefits include a rewarding environment, competitive pay, team bonuses, dayforce wallet, and early pay.
• Generous Team Member discount after the first pay period.
• Health insurance options, including vision care, critical illness, hospital indemnity, and accidental injury insurance.
• 401K program and discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

Competitive hourly pay rates and team bonus.

Schedule

Minimal weekday hours required, join for weekends only.