Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role involves welcoming and servicing customers, managing customer flow, and ensuring that items are ready for pickups.

Responsibilities

• Welcome all customers with genuine enthusiasm over the phone, virtual chats, and in person.
• Communicate clearly and concisely, adapt styles to suit customers, solve problems, and resolve conflicts.
• Manage customer flow using all systems to deliver a five-star customer experience.
• Meet all service vows, including preparing, welcoming, meeting needs, and being there for customers, adhering to operational checklists.
• Proactively address customer concerns with confidence, escalating issues when necessary.
• Promote alterations services and personalization options, maintaining a clean and organized alterations room.
• Support inventory management by processing special orders, pick-ups, and adhering to first-quality standards.
• Support cash wrap behaviors and processes transactions accurately to ensure every customer feels celebrated.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Maintain a clean and well-organized alterations room.
• Perform duties and tasks as assigned by store management.

Requirements

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Qualifications

• Ability to stand, walk, and sit for extended periods of time.
• Reach for tools and objects with hands and arms.
• Climb stairs.
• Stoop, kneel, crouch, or crawl.
• Ability to bend, twist, and stand.
• Move throughout the store.
• Use peripheral vision and depth perception.
• Use computers, electronic devices, and phones for long periods.
• See up close and at a distance.
• Manual dexterity to perform non-selling responsibilities, such as using POS terminals, counting money, steaming garments, accessing computers, and receiving or initiating telephone calls.
• Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed.
• Able to lift up to 10 pounds.

Skills

• Excellent communication skills.
• Problem-solving abilities.
• Customer service skills.
• Computer literacy.
• Sewing and fitting skills.

Benefits

• Part-time benefits include a rewarding environment and competitive pay.
• Team bonus.
• Dayforce Wallet – get paid early!
• Generous Team Member discount after the first pay period.
• Health insurance options (Vision Care Supplemental Insurance, Critical Illness, Hospital Indemnity, and Accidental Injury).
• 401K program.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits (MetLife Hyatt Legal Plans).
• Pet insurance.

Pay

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. The base pay range of $17-18/hr is specific to the state this role is posted in and may not be applicable to other locations.

Schedule

Part-time schedule is available.