Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a mix of customer interaction, inventory management, and physical tasks.

Responsibilities

• Welcome and service customers over the phone, in person, and through virtual chats with genuine enthusiasm.
• Communicate clearly and solve problems to adapt to customer styles.
• Manage customer flow using systems to ensure a five-star customer experience.
• Meet service vows including preparing, welcoming, meeting needs, and being there for customers.
• Proactively address customer concerns with confidence and escalate appropriately.
• Promote alterations services and personalization options to customers.
• Maintain store standards, dress code, and cleanliness.
• Greet and escort alterations customers to and from appointments.
• Press, steam, and spot clean all merchandise according to quality control guidelines.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups, and adhering to first quality standards.
• Perform cash wrap behaviors and processes transactions accurately.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Maintain a clean and organized alterations room.
• Perform other duties as assigned by store management.

Requirements

• A high school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system is beneficial.

Qualifications

• Excellent phone and interpersonal communication skills.
• Ability to work independently and as part of a team.
• Physical stamina to stand, walk, and perform manual tasks.
• Manual dexterity to operate POS terminals, count money, and perform fitting tasks.
• Knowledge of David’s Bridal standards for alterations and personalization.

Skills

• Customer service skills.
• Problem-solving abilities.
• Inventory management.
• Physical stamina and manual dexterity.
• Computer literacy.

Benefits

• Part-time benefits including a rewarding environment, competitive pay, and team bonuses.
• Dayforce Wallet – get paid early.
• Generous Team Member discount after the first pay period.
• Health insurance options including vision care, critical illness, hospital indemnity, and accidental injury insurance.
• 401K program.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

Competitive hourly pay rates and team bonus are offered.

Schedule

Minimal weekday hours required; join for weekends only.