Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to delivering top-notch customer service. This role requires a friendly demeanor, excellent communication skills, and the ability to handle various customer interactions.

Responsibilities

• Welcome customers with enthusiasm over the phone, in person, and through virtual chats, ensuring clear and concise communication.
• Manage customer flow using all necessary systems to provide a five-star customer experience.
• Meet all service vows, including preparing, welcoming, meeting needs, and being there for customers, adhering to all operational checklists.
• Proactively address customer concerns with confidence, escalating issues when necessary and collaborating with leadership.
• Promote alterations services and personalization options, building long-term relationships to enhance customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups, and ensuring first-quality standards for all merchandise.
• Participate in cash wrap behaviors and processes transactions accurately to ensure every customer feels celebrated.
• Seek assistance from the Alterations Manager for unresolved customer issues and maintain a clean, organized alterations room.
• Perform other duties as assigned by store management.

Requirements

• A high school diploma or equivalent degree.
• 1-2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) systems is advantageous.

Qualifications

• Ability to stand, walk, and sit for extended periods.
• Reach for tools and objects with hands and arms.
• Climb stairs.
• Stoop, kneel, crouch, or crawl.
• Ability to bend, twist, and stand.
• Maintain a clean and well-organized alterations room.

Skills

• Excellent communication skills, both verbal and written.
• Problem-solving abilities.
• Customer service orientation.
• Attention to detail.
• Physical stamina and manual dexterity.

Benefits

• Part-time benefits including a rewarding environment, competitive pay, and team bonuses.
• Dayforce Wallet - get paid early!
• Generous Team Member discount after the first pay period.
• Health insurance options: Vision Care Supplemental Insurance, Critical Illness, Hospital Indemnity, and Accidental Injury.
• 401K program.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

Competitive hourly pay rates and team bonuses are offered.

Schedule

Minimal weekday hours required, join for weekends only.