Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a mix of customer interaction, inventory management, and physical tasks.

Responsibilities

• Welcome and service customers with genuine enthusiasm, using clear communication and problem-solving skills.
• Manage customer flow through various channels, ensuring a seamless and efficient service experience.
• Resolve customer concerns with confidence, escalating issues as necessary and working collaboratively with leadership.
• Promote alterations services and personalize options to enhance customer satisfaction.
• Maintain a clean and organized alterations area, adhering to high standards of cleanliness and organization.
• Perform duties as assigned by store management, including inventory management and cash wrap activities.

Requirements

• A high school diploma or equivalent.
• 1-2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Basic computer skills, including familiarity with a POS (Point of Sale) system.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Physical stamina to stand, walk, and perform manual tasks.

Skills

• Customer service skills.
• Problem-solving abilities.
• Attention to detail.
• Basic computer skills.

Benefits

• Part-time benefits including a rewarding environment, competitive pay, and team bonuses.
• Dayforce Wallet – get paid early!
• Generous Team Member discount after the first pay period.
• Health insurance options (Vision Care Supplemental, Critical Illness, Hospital Indemnity, Accidental Injury).
• 401K program.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

Competitive hourly pay rates and team bonuses are offered.

Schedule

Minimal weekday hours required, join for weekends only.