Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a mix of customer interaction, inventory management, and physical labor.

Responsibilities

• Welcome and service customers over the phone, in person, and through virtual chats with genuine enthusiasm.
• Communicate clearly and solve problems to adapt styles to customers' preferences.
• Manage customer flow using all systems to ensure a five-star customer experience.
• Meet all service vows, including preparing, welcoming, meeting needs, and being there for customers.
• Proactively address customer concerns with confidence and escalate appropriately.
• Promote alterations services and personalization options to enhance customer satisfaction.
• Maintain a clean and organized alterations room to support a flawless shopping experience.
• Perform duties and tasks as assigned by the Store Manager.

Requirements

• A high school diploma or equivalent degree.
• One to two years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) system is beneficial.

Qualifications

• Excellent phone skills and problem-solving abilities.
• Ability to lift up to 10 pounds and perform physical tasks.
• Manual dexterity to operate POS terminals, count money, and perform fitting duties.
• Good visual acuity to read and use computers, electronic devices, and phones.

Skills

• Customer service skills.
• Problem-solving and conflict resolution skills.
• Physical stamina and manual dexterity.
• Computer literacy, particularly with POS systems.

Benefits

• Part-time benefits include a rewarding environment, competitive pay, and team bonuses.
• Dayforce Wallet - get paid early.
• Generous Team Member discount after the first pay period.
• Health insurance options (vision care supplement, critical illness, hospital indemnity, accidental injury).
• 401K program.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

Starting rate of pay varies based on factors including position offered, location, training, and experience. The base pay range is $12-15/hr, specific to the state this role is posted in and may not be applicable to other locations.

Schedule

Part-time schedule is available, with minimal weekday hours required, joining for weekends only.