Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a combination of customer service skills, physical abilities, and knowledge of alterations services.

Responsibilities

• Welcome and service customers over the phone, virtual chats, and in person, using clear and concise communication to solve problems and meet customer needs.
• Manage customer flow through systems to ensure a five-star customer experience.
• Resolve customer concerns with confidence, escalating issues as necessary and collaborating with leadership.
• Promote alterations services and personalize options to enhance customer satisfaction.
• Maintain a clean and organized alterations area to provide a flawless shopping experience.
• Lift and move merchandise as needed, following quality control guidelines.
• Support inventory management by processing special orders, pick-ups, and adhering to first-quality standards.
• Perform cash wrap duties accurately to ensure customer satisfaction.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Follow store management's instructions and duties as assigned.

Requirements

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) system is beneficial.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks effectively.
• Physical stamina to stand, walk, and perform manual tasks.
• Attention to detail and ability to follow quality control guidelines.

Skills

• Customer service skills.
• Problem-solving abilities.
• Physical stamina and manual dexterity.
• Knowledge of alterations services and personalization options.

Benefits

• Part-time benefits including a rewarding environment, competitive pay, and team bonuses.
• Team member discount and early pay.
• Health and wellness benefits such as vision care, supplemental insurances, and discounts for insurance coverage.
• Employee perks like 401K program, pet insurance, and legal benefits.

Pay

Starting rate of pay varies based on factors including position offered, location, training, and experience.

Schedule

Part-time schedule is available, with minimal weekday hours required (joining for weekends only).