Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a combination of customer service skills, attention to detail, and the ability to handle various tasks efficiently.

Responsibilities

• Welcome all customers with genuine enthusiasm, using clear communication and problem-solving skills.
• Manage customer flow through the use of all systems to ensure a five-star customer experience.
• Meet all service vows, including preparing, welcoming, meeting needs, and being there for customers.
• Proactively address customer concerns with confidence, escalating issues as necessary.
• Promote all alterations services and personalization options, building long-term relationships with customers.
• Support inventory management by processing special orders, pick-ups, and adhering to first-quality standards.
• Perform duties and tasks as assigned by store management, maintaining a clean and organized alterations room.

Requirements

• A high school diploma or equivalent degree.
• 1-2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) systems is beneficial.

Qualifications

• Excellent phone and interpersonal skills.
• Ability to lift and move up to 10 pounds.
• Manual dexterity to perform non-selling responsibilities, such as using POS terminals, counting money, steaming garments, and operating computers.
• Knowledge of David’s Bridal standards for sewing and fitting.

Skills

• Customer service skills.
• Problem-solving abilities.
• Attention to detail.
• Computer literacy, particularly with POS systems.

Benefits

• Part-time benefits include a rewarding environment, competitive pay, and team bonuses.
• Dayforce Wallet for getting paid early.
• Generous Team Member discount after the first pay period.
• Health insurance options, including vision care, critical illness, hospital indemnity, and accidental injury insurance.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

Competitive hourly pay rates and team bonuses are offered.

Schedule

Minimal weekday hours required, joining for weekends only.