Alterations Customer Service Representative
About the role
From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today!
Responsibilities
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicating clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
- Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
- Perform duties and tasks as assigned by store management.
Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (Point of Sale) system
Qualifications
- Passionately enthusiastic
- Endlessly curious
- Customer obsessed
Skills
- Excellent phone skills
- Problem-solving abilities
- Customer service skills
- Computerized POS (Point of Sale) system proficiency
Benefits
- Part Time Benefits
- Team Bonus
- Dayforce Wallet
- Referral Incentive Program
- Generous Dream Maker Discount
- After First Pay Period Vision Care Supplemental Insurances
- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discounts for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Pay
The standard base pay range for this role is posted at a minimum and maximum rate. The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity.
Schedule
Part Time Schedule