Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department's success. Reporting to the Store Manager, this role involves providing top-notch customer service, managing customer flow, and promoting various alteration services.

Responsibilities

• Welcome customers with enthusiasm over phone, chat, and in-person, using clear communication and problem-solving skills.
• Manage customer flow to ensure a five-star customer experience.
• Resolve customer concerns with confidence and know when to escalate issues.
• Promote alterations services and personalize options for customers.
• Maintain a clean and organized alterations area to provide a flawless shopping experience.
• Follow quality control guidelines and inspect garments before delivering to customers.
• Build long-term relationships to enhance customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups, and adhering to first-quality standards.
• Perform cash wrap duties accurately to ensure customer celebration.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Contribute to the store's achievement of Five-Star Customer Service standards.

Requirements

• High school diploma or equivalent degree.
• 1-2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) system is beneficial.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to multitask and handle multiple customer interactions simultaneously.
• Strong organizational and problem-solving abilities.
• Physical stamina to perform tasks like standing, walking, reaching, and lifting.

Skills

• Customer service skills.
• Effective communication and conflict resolution.
• Basic computer skills, particularly with POS systems.
• Physical stamina and manual dexterity.

Benefits

• Part-time benefits including a rewarding environment and competitive pay.
• Team bonus day.
• Dayforce Wallet – get paid early!
• Generous Team Member discount after first pay period.
• Health insurance options (Vision Care Supplemental Insurance).
• 401K program.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

Starting rate of pay varies based on factors including position offered, location, training, and experience.

Schedule

Part-time schedule is required, with minimal weekday hours and the option to join for weekends only.