Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a mix of customer interaction, inventory management, and physical labor.

Responsibilities

• Welcome and service customers over the phone, in person, and through virtual chats with genuine enthusiasm and clear communication.
• Manage customer flow using all systems to ensure a five-star customer experience.
• Resolve customer concerns with confidence, escalating issues as necessary and working collaboratively with leadership.
• Promote alterations services and personalization options, building long-term relationships to meet and exceed customer satisfaction.
• Support inventory management by processing special orders, pick-ups, and adhering to first-quality standards.
• Perform duties as assigned by store management, maintaining a clean and organized alterations room.

Requirements

• A high school diploma or equivalent degree.
• One to two years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Basic computer skills, including familiarity with a POS (Point of Sale) system.

Qualifications

• Ability to stand, walk, and sit for extended periods.
• Reach for tools and objects with hands and arms.
• Climb stairs.
• Stoop, kneel, crouch, or crawl.
• Ability to bend, twist, and stand.
• Move throughout the store.
• Communicate effectively, both verbally and visually.
• Manual dexterity to perform non-selling responsibilities, such as using POS terminals, counting money, steaming garments, accessing computers, and receiving or initiating telephone calls.
• Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed.
• Ability to lift and move up to 10 pounds.

Skills

• Excellent verbal and written communication skills.
• Problem-solving and conflict resolution abilities.
• Customer service orientation.
• Attention to detail and organizational skills.
• Physical stamina and manual dexterity.

Benefits

• Part-time benefits include a rewarding environment, competitive pay, a team bonus, dayforce wallet, and early pay.
• Generous Team Member discount after the first pay period.
• Health insurance options, including vision care, critical illness, hospital indemnity, and accidental injury insurance.
• 401K program.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

Competitive hourly pay rates and team bonuses are offered.

Schedule

Minimal weekday hours required, join for weekends only.